Help Desk Technician

JOB DESCRIPTION COMPANY

Sicangu Co

POSITION

IT Helpdesk Technician REPORT:

IT Director

CLASSIFICATION

Non-Exempt

LOCATION

Sicangu Co Headquarters Mission, SD

JOB SUMMARY

The IT Helpdesk Technician will support the daily technology needs across SicanguCo, including IT systems, devices, and user support. This role requires strong problem-solving skills and attention to detail, ensuring staff have reliable access to technology and systems that support both for-profit and non-profit programs.

RESPONSIBILITIES

IT Support & Service Delivery

• Provide day-to-day technical support to staff, including troubleshooting hardware, software, and connectivity issues.
• Manage and maintain IT helpdesk requests, ensuring timely response and resolution.
• Support basic network troubleshooting, including Wi-Fi connectivity and system access issues. Systems, Equipment & Vendor Management
• Set up and configure computers, email accounts, and system access for new employees.
• Support onboarding and offboarding processes, including equipment setup and recovery.
• Assist with maintaining IT inventory, including tracking devices, equipment, and software licenses.
• Assist with system updates, maintenance, and routine checks on devices and software.
• Coordinate with IT vendors and service providers to resolve technical issues and maintain systems. Documentation, Security & Compliance
• Help maintain documentation for IT processes, user guides, and SOPs.
• Promote and follow IT security best practices, including protecting sensitive information and reporting concerns.
• Maintain confidentiality.

Assist with other duties as assigned.

REQUIREMENTS

• High School Diploma/GED required.
• Associate's degree in Information Technology, Computer Support, or a related field preferred.
• Equivalent combination of education and 1-3 years of IT support required.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information.

COMPENSATION

Pay based on education, qualifications, experience, and salary history.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Professional development assistance Retirement plan Vision insurance

Schedule:

8 hour shift Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person

Pay:

Up to $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Work Location:

In person