Internal Support Agent, Help Desk, VPC (Part Time)

• Job Overview:

• As an Internal Support Agent, you will be the first point of contact for all Field-related questions including IT related services.

You will be responsible for gathering information on issues (technical or not) and resolving those requests. As a member of the Internal Support Team, you will handle time-sensitive projects as assigned while engaging in daily routine tasks. You will work in a dynamic, fast-paced environment providing efficient and effective services over multiple communication channels. A successful team member will be self-motivated and willing to tackle tasks as they arrive.

• Essential Functions/Job Duties:

• + Respond to incoming field requests via phone, email, or ticketing system + Ensure that all interactions are handled professionally and in accordance with VIP Petcare's operational and service standards.

+ Evaluate and guide field teams regarding issues, concerns, and incidents. + Assist our field staff with amending records, providing coupons, processing refunds, and documenting adverse events + Assist in product replacements + Log any injuries or incidents that may have occurred during a clinic (field staff or client) + Maintain detailed records of support requests and troubleshooting steps. + Assist with communication between retail partners and field teams + Escalate unresolved or complex issues through the appropriate channels to additional corporate departments and teams. + Facilitate and administer field equipment. + Diagnose and resolve basic technical issues with hardware, software, and peripherals. + Provide guidance to end-users on software applications, system usage, and IT policies. + Assist with onboarding tasks, such as setting up user accounts, workstations, and email configurations. + Participate in on-duty rotation (After-hours and weekend). + Other duties or functions as requested.

• MinimumQualifications:

• + 1+ years of customer service experience + 1+ years as an agent at a consumer call center + 1+ years of basic computer skills/software + Familiarity with Apple products & Microsoft Office + Excellent communication and interpersonal skills + Ability to learn new technical details quickly to ensure familiarity with the VIP Petcare clinics and the veterinary industry

• Education Requirements:

• + High School Diploma or General Education Degree (GED)

• Schedule:

• Saturday and Sunday 11am-7pm EST each day (16 total hours)
• Training schedule:
• For the first four weeks, you will NOT be working weekends. Instead, there will be focused training during the weekdays. + 16 hours minimum per week over a 4 week period for training + Anytime Monday-Friday between the hours of 8am and 4pm EST + After that initial 4 weeks of training, you will move to the regular Sat/Sun schedule

• ALREADY A TEAM MEMBER?

• You must apply or refer a friend through our internal portal Click here (https://performancemanager4.successfactors.com/sf/home?company=tractorsup)

• CONNECTION

• Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More

• EMPOWERMENT

• We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! Learn More

• OPPORTUNITY

• A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community

• Nearest Major Market:

• Nashville