IT Services Specialist - Cleveland, TN Plant & Distribution Center

Who We Are:

Thank you for your interest in Mueller Water Products, Inc. For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life's most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations. By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application. IT Services Specialist -

Cleveland, TN Plant & Distribution Center IT Services Specialist Job Title:

IT Services Specialist Department:

Information Technology Location:

Cleveland, TN (Plant and Distribution Center)

Reports To:

IT Services Team Lead Job Summary:

The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community, including Executive staff and the C‑Suite team. This role encompasses a wide range of responsibilities, from diagnosing and resolving technical issues to installing and configuring hardware and software. The position also plays a critical role in facilitating the onboarding of new hires and maintaining a high standard for IT support and service delivery across the organization.

Primary Responsibilities:

Executive and C-Suite Support:

Provide dedicated technical support to Executive staff, including the C‑Suite, ensuring prompt issue resolution and optimal technology performance.

Technical Troubleshooting:

Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, conference room technology, and network connectivity.

Hardware and Software Management:

Install and configure IT hardware and software. Perform routine maintenance and updates to ensure reliable operations.

Network Support:

Troubleshoot hardware, software, and connectivity issues to minimize downtime and maintain business continuity.

Service Desk Operations:

Follow standard operating procedures and best practices for service desk operations. Track, route, and document incidents and service requests, with experience using ServiceNow or similar ITSM platforms.

New Hire Onboarding:

Manage technical onboarding for new hires, including device configuration and workspace setup to ensure a smooth start.

Manufacturing/Production IT Support:

Provide onsite and remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience 3+ years of experience in an IT support role with a proven ability to resolve a wide range of technical issues Experience supporting executive teams, with strong communication skills and a high level of discretion Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management Familiarity with IT service management (ITSM) best practices and hands-on experience with ServiceNow platform (preferred) Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills and the ability to work effectively with all levels of the organization Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are preferred

Other Compensation & Benefits:

Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

Equal Employment Opportunity:

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely. Upon enrollment, employers participating in E-Verify are required to clearly display the Notice of E-Verify Participation and Right to Work posters in English and Spanish, both which may be accessed at the links provided below. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs. Mueller Water Products is Where Intelligence Meets Infrastructure® Mueller Water Products, Inc. (www.muellerwaterproducts.com) is a leading manufacturer and marketer of products and services used in the transmission, distribution and measurement of water in North America. Our broad product and service portfolio includes engineered valves, fire hydrants, pipe connection and repair products, metering products, leak detection, and pipe condition assessment. We help municipalities increase operational efficiencies, improve customer service and prioritize capital spending, demonstrating why Mueller Water Products is Where Intelligence Meets Infrastructure®. Mueller Water Products brands include Mueller®, Echologics®, Hydro Gate®, Hydro-Guard®, HYMAX®, Jones®, Krausz®, Mi.

Net®, Milliken®, Pratt®, Pratt Industrial®, Singer®, and U.S. Pipe Valve & Hydrant.