Help Desk Technician

The Help Desk Technician is responsible for handling Second-level support of Service Requests. This relates to technologies that include Workstations, Printers, Phones (Office and Client-issued Cell Phones), Network, and other similar items utilized by Clients. Is 1099 position for 90days

Duties:

• Answer incoming Support Calls
• Work assigned tickets, keeping updates between 1-2 Business Days
• Provide both Technician Support and Customer Service with all interactions with

End-users Additional Duties:

• Strive to provide the best support possible, along with providing fast turnaround times with Issue Resolution
• Ability to work in a Team, and have effective communication
• Help to maintain/improve

Customer Service, Perception, and Satisfaction Software Support:

• VMWare Horizon
• Windows-based Operating Systems
• Microsoft Office
• Outlook, Excel, etc
• Android-based devices
• Other client-specific applications Knowledge, Skills, and/or Abilities

• Recommended:

• Interpersonal skills
• Telephony, Communication, Active listening, and Customer-care
• Ability to multi-task and adapt to changes quickly
• Typing skills, to ensure quick and accurate entry of Service Request Details
• Self-motivated, with the ability to learn and improve on skills
• Technical awareness
• Ability to match resources to technical issues appropriately
• Critical thinking and Diagnosis skills for

Technical Issues Job Types:

Full-time, Contract, Temporary Pay:

$15.00

• $17.

00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 1 year (Preferred)

Microsoft Windows Server:

1 year (Preferred)

Work Location:

In person