Service Desk Analyst I Location:

Columbia, TN (Onsite - 5 Days Per Week)

Type:

6-

Month Contract-to-Hire Compensation:

$25-$27/hr (W2)

Conversion Salary:

Approximately $50,000

Schedule:

Monday-Friday, 8:00am-5:00pm

Start Date:

ASAP We're looking for a Service Desk Analyst to join a growing IT team supporting employees across the organization. This is a great opportunity for someone early in their IT career who wants hands-on experience in a corporate environment and is looking for a place to grow. The team is open to candidates who are still developing their technical skills, as long as they bring a strong work ethic, great customer service skills, and a willingness to learn. In fact, the person currently in this role is moving into a Business Analyst position internally, which speaks to the growth opportunities available. What You'll Be Doing Serve as the first point of contact for employee technology issues Troubleshoot Windows desktops, laptops, and common software problems Respond to service requests submitted through phone, email, and ticketing systems Perform password resets, account troubleshooting, and basic user support Set up computers and equipment for new employees Install and maintain desktops, laptops, printers, and peripherals Document issues and resolutions within the ticketing system Follow up with users to ensure issues are fully resolved Assist Systems Administrators with various infrastructure and support projects Support hardware refreshes and other IT initiatives as needed What We're Looking For 0-2 years of Service Desk, Desktop Support, or IT Support experience Basic Windows troubleshooting experience Familiarity with Microsoft Office applications Strong customer service and communication skills Ability to learn quickly and work well as part of a team Professional attitude and willingness to take ownership of issues Comfortable supporting both technical and non-technical users Nice to Have Experience with ticketing systems Experience performing computer setups and onboarding activities Exposure to Active Directory Basic networking knowledge Experience supporting hardware, printers, and peripherals By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.