Desktop Support Technician

Overview We are seeking a Desktop Support Technician with strong cross-platform expertise and excellent communication skills to support end users in a fast-paced enterprise environment. This role requires hands-on technical troubleshooting, strong documentation practices, and the ability to provide white-glove support to leadership and staff. Key Responsibilities Provide technical support for both Windows and Mac operating systems, troubleshooting and resolving hardware, software, and system issues Manage patching, hardware/software updates, and system maintenance to ensure optimal performance and security Handle Service Desk tickets, ensuring timely resolution, proper documentation, and adherence to SLA expectations Administer and support Microsoft Active Directory, including user accounts, group policies, and permissions Support Microsoft 365 / Office 365 services, including user setup, troubleshooting, and configuration Maintain and apply Group Policy and Mobile Device Management (MDM) solutions Create and maintain technical documentation and generate reports as needed Provide onsite, high-touch support for executives and leadership, ensuring a high level of professionalism and responsiveness Communicate effectively with users and stakeholders, both verbally and in writing, to resolve technical issues and provide updates Required Skills & Experience Experience supporting Windows and macOS environments in a corporate setting Hands-on experience with patch management, system updates, and endpoint maintenance Proficiency with Active Directory and Microsoft 365 administration Strong understanding of Group Policy and device management (MDM) Experience using ticketing systems and managing service requests within SLAs Excellent troubleshooting, documentation, and organizational skills Strong interpersonal and communication skills, with the ability to work directly with leadership Ideal Candidate A proactive and professional IT support specialist who combines strong technical expertise with excellent customer service and communication skills, capable of supporting both everyday users and executive leadership in an onsite environment. Job Type & Location This is a Contract position based out of Franklin, TN. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Franklin,TN.

Application Deadline This position is anticipated to close on Jun 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.