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InfiCare Staffing
Service Desk Analyst
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Job Description
Service Desk Analyst at InfiCare Staffing Service Desk Analyst at InfiCare Staffing in FRANKLIN, Tennessee Posted in 9 days ago.
Type:
full-time
Role :
Service Desk Analyst Location:
Franklin, TN Duration:
Contract Summary In this role, you will serve as the primary point of contact for end-user technical support, troubleshooting hardware, software, and networking issues to ensure minimal downtime across the organization.
Required Skills Hardware & Software Troubleshooting:
Proficiency in diagnosing, repairing, and upgrading desktop computers, laptops, printers, and mobile devices, along with expert installation and troubleshooting of Windows/macOS operating systems and standard productivity suites.
Network Administration & Connectivity:
Solid understanding of networking fundamentals-including TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration, and routing/switching-to troubleshoot and resolve LAN/WAN connectivity issues efficiently.
Helpdesk & Ticketing Systems:
Hands-on experience using IT service management (ITSM) tools or ticketing systems to log, prioritize, track, and resolve end-user technical support requests within established Service Level Agreements (SLAs).
Benefits
- Dental Insurance