IT Support Specialist

IT Support Specialist at Surge Staffing IT Support Specialist at Surge Staffing in Germantown, Tennessee Posted in 3 days ago.

Type:

full-time

Job Description:

Now Hiring:

IT Support Specialist (On-Site - Memphis, TN) We're looking for a hands-on IT Support Specialist to join a growing team in Memphis. This is a great opportunity for someone who enjoys being the go-to problem solver and working directly with end users in a fast-paced environment. ????

What You'll Do:

• Serve as the first point of contact for technical support (in-person, phone, email)
• Troubleshoot hardware, software, and peripheral issues
• Install, configure, and upgrade systems (Windows 11 environment)
• Support desktops, laptops, printers, and basic networking
• Provide clear communication and timely issue resolution

What We're Looking For:

• 2+ years of IT support or technical support experience
• Strong knowledge of Microsoft Windows OS & Microsoft Office
• Solid hardware troubleshooting skills
• Basic understanding of wired/wireless networking
• Ability to multitask and stay organized in a fast-paced setting
• Strong communication and customer service mindset

Additional Info:

• Light exposure to AS400 (training provided)
• Some light travel may be required
• Ability to lift up to ~40 lbs

Compensation & Benefits:

• $50,000-$60,000 annually ($24-$28/hr, based on experience)
• 401(k) + company match
• Health, dental, vision, and life insurance
• Paid time off

Schedule:

Monday-Friday (on-site role)