Job Title:

Computer Support specialist•Bonus (1st Shift)

Location:

Greeneville, TN 37743 (100% Onsite)

Pay Rate:

$23.00•$26.00 per hour on W2 (USC/GC only)

Duration:

24 Months Contract with possibility of

Extension Shift:

1st Shift | 6:00 AM•2:30 PM Core Hours | Monday•Friday Job Summary We are seeking a motivated Computer Support Associate I to provide day-to-day operational and IT infrastructure support across both office and factory floor environments. This hands-on role balances technical troubleshooting with essential asset administration following established procedures. The ideal candidate will manage desktop hardware, perform computer imaging, maintain factory printing/scanning equipment, and provide \"smart hands\" support for network and server teams. This position requires spending significant time on the manufacturing shop floor to ensure stable computing operations.

Key Responsibilities Hardware & OS Support:

Manage onsite desktop hardware, complete computer imaging deployments, execute software updates, and troubleshoot end-user hardware issues.

Peripherals & Shop Floor IT:

Maintain, troubleshoot, and optimize factory hardware including desktops, high-volume industrial scanners, and printers (replacing toner, pickup rollers, and components).

Ticket Resolution:

Resolve incoming technical service requests out of ServiceNow queues by leveraging Knowledge Base (KB) articles and documented resolution scripts.

Smart Hands Support:

Serve as local technical hands for remote enterprise server and network engineering teams during infrastructure outages.

Asset Lifecycle Management:

Maintain strict inventory logs, update electronic records within the Asset Center platform, handle exterior shipping orders, and coordinate the disposal of outdated hardware.

Shop Floor Integration:

Spend 50% or more hours out on the production plant floor troubleshooting manufacturing systems, responding with high urgency to critical shop-floor disruptions.

Onsite Utility Driving:

Complete provided safety training to operate site utility vehicles (such as a Gator) for moving hardware across the facility grounds.

Required Qualifications Education:

High School Diploma or equivalent required; a degree in an Information Technology discipline (Bachelor's or Associate) is highly preferred.

Core Competency:

Foundational knowledge of computer hardware, operating systems, and networking concepts.

Technical Skills:

Experience operating, updating, and repairing desktops, printers, and scanners. Proficiency using standard desktop applications (Microsoft Office Suite) and internet functions.

Physical Requirements:

Ability to lift and carry IT equipment weighing between 30 to 50 lbs regularly, walk long distances across a factory, and wear required Metatarsal safety shoes on day one.

Communication:

Strong verbal and written communication skills to interact with factory operators, peers, and external vendor contacts.

Note:

Only US Citizens and Green Card Holders will be considered. Visa sponsorship is not available now, or in the near future. Preferred Qualifications 1 year or more of professional IT helpdesk or desktop support experience (highly motivated recent IT graduates will also be considered). Prior experience utilizing ServiceNow or similar ticketing and inventory systems. Basic understanding of corporate data security policies and compliance concepts.

Background Check:

Yes JM-R7 #IND2 Application Question(s): Are you a US Citizen or Green Card Holder? (

Note:

Visa sponsorship is unavailable for this placement). Are you ready for a comprehensive background check and drug screen in accordance with local laws and regulations? Cube Hub payroll is \"Bi-Weekly\" (we pay every other Friday). Are you comfortable with this policy? What is your expected hourly pay rate? Please confirm your primary email address and contact number. Do you have experience troubleshooting desktop computers, operating systems, industrial scanners, and printers? This position requires spending 50% or more of your time on the manufacturing shop floor and requires you to provide your own Metatarsal safety shoes for day one. Can you meet this requirement? Are you physically capable of regularly lifting and moving IT equipment weighing between 30 to 50 lbs? This position is 100% onsite in Greeneville, TN working a 1st shift from 6:00 AM to 2:30 PM. Can you reliably meet this schedule? Are you comfortable driving a facility utility vehicle (Gator) on site after receiving proper training?

Pay:

$23.00•$25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance

Work Location:

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