IT Applications Intern

Position Summary The Desktop Support Engineer Intern will assist the IT team in supporting end-user systems, troubleshooting hardware and software issues, and maintaining a stable and secure desktop environment. This role provides hands-on experience in IT support operations, customer service, and enterprise technology environments. Key Responsibilities Provide first-level technical support for desktops, laptops, printers, and mobile devices Respond to IT support tickets and assist users with hardware, software, and connectivity issues Install, configure, and maintain Windows and/or macOS systems Assist with onboarding/offboarding activities (account setup, equipment provisioning) Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN) Perform routine system updates, patches, and antivirus checks Maintain accurate documentation of incidents, requests, and resolutions Assist with inventory management of IT equipment and assets Follow IT security policies and best practices Required Qualifications Currently pursuing a degree in Information Technology, Computer Science, or related field Basic understanding of computer hardware and operating systems (Windows preferred) Familiarity with Microsoft Office / Microsoft 365 tools Strong problem-solving and analytical skills Excellent communication and customer service skills Ability to work independently and as part of a team Preferred Qualifications Exposure to Active Directory, Azure AD, or identity management concepts Basic knowledge of networking concepts (IP addressing, DNS, DHCP) Experience with ticketing systems (NinjaPro) Understanding of cybersecurity fundamentals (MFA, phishing awareness) Skills & Competencies Customer-focused mindset Strong attention to detail Time management and prioritization Willingness to learn and adapt in a fast-paced environment Professionalism and accountability What You Will Gain Hands-on experience in enterprise IT operations Exposure to modern workplace technologies and security practices Mentorship from experienced IT professionals Opportunity to develop technical and business communication skills Work Environment Hybrid environment - Office & Production environments May require occasional lifting of IT equipment (up to 25 lbs) Standard business hours with potential flexibility Duration 10-16 weeks, Summer Internship, or Semester-based