Job Description
Helpdesk, Application Support Specialist
COUNTY OF BLOUNT - 4.5
Maryville, TN Job Details Full-time From $24.48 an hour 22 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance Employee discount Paid sick time Qualifications Desktop computer repair Triage Copy machines Hardware maintenance Employee relationship building High school diploma or GED Driver's License Computer hardware Desktop (troubleshooting support) Networking equipment (troubleshooting support) Power tools Telephone systems Machine minor repairs Full Job Description The Helpdesk, Application Support Specialist provides a high level of service in support of Blount County Government as part of the Information Technology's office. This may include coordinating services with local government agencies for joint projects. Additional responsibilities include but are not limited: Set up and install new computers; Move computers, printers for user departments; Install software updates and patches as dictated by policy or coordinated by IT leadership; Troubleshoot and fix computer problems both remote and deskside; Troubleshoot and fix Application Problems (TNCIS, BIS, MUNIS, etc); Coordinate and escalate problems with hardware vendors (CISCO, Meraki, Dell); Work with other County Technology Specialists both inside and outside of Blount County IT Department; Order computer supplies and hardware as needed, through Procurement; Answers IT Department telephone calls and support tickets, assuring problems are properly logged; Perform inventory/property management; Continuing education to enhance broad useful skill sets; Research and locate hardware and software for new projects; and Performs other duties as assigned. It is mandatory for Helpdesk, Application Support Specialist to: Ensure projects are managed in a timely and efficient manner; Meet with users to gather requirements and once the project is established, communicate progress; Create a tasklist with milestones and dates - share with team; Work with Purchasing Department to ensure contractual requirements are met; Work with non-IT Blount County Departments and vendors to coordinate tasks related to the success of the project; Be part of the team, if necessary, that follows up with the vendor on service escalations; Possess knowledge of departmental practices and systems; Problem solving; Effective triage of reported problems - providing data to support claims; Skillfully use small office equipment, including copy machines or multi-line telephone systems; Ability to use or repair small/light equipment, such as power tools; Ability to maintain a professional demeanor and an orientation towards customer service; Ability to organize and communicate effectively; Ability to repair, develop, or install network systems (basic concepts are required); Ability to repair, develop, or install computer hardware on networked systems; Ability to repair, develop, or install complex software or management information systems; Ability to adhere to best practices regarding security and privacy; Ability to maintain constructive and cooperative working relationships with others; Propensity to work in a dynamic environment that requires adaptation to changing goals, priorities, and needs; Continuously maintain tactful and professional conversations with others; including, while being confronted with controversial situations; and Bolster and sustain a positive, professional demeanor with citizens, colleagues, elected officials, judges, and other agencies. MINIMUM REQUIREMENTS TO PERFORM WORK
High School Diploma; (College Degree Preferred); One (1) year of help desk experience; or relevant education or training; and Valid driver's license. PHYSICAL DEMANDS
While performing the duties of this position, the employee is frequently required to sit, reach and manipulate objects, tools and/or controls. The position requires mobility. Duties may involve moving materials weighing up to 20 pounds on a regular basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment, such as computer keyboard, mouse, calculator and similar machines. The position requires hearing, mental acuity, speaking, and visual acuity. WORK ENVIRONMENT
Most work is performed in a well-lighted, modern office setting with centrally controlled heating and air conditioning. BENEFITS
Exceptional full time benefits include medical, prescription, dental, vision, FSA, HSA, optional USAble, paid holidays, paid sick days, paid vacation, EAP, retirement planning, pension, employee clinic, employee discounts, and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Blount County Government participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
