Infrastructure Analyst III Memphis Business Academy | Full-time | Multiple locations Position Description The Infrastructure Analyst III supports the technology that powers classroom instruction, administrative operations, and family communication across Memphis Business Academy. This experienced position combines hands-on technical support with advanced responsibility for systems administration, device management, data operations, and software implementation. The successful candidate independently resolves complex technical issues, coordinates technology projects, and improves the reliability, security, and efficiency of school technology. Strong problem-solving skills, clear communication, and respectful customer service are essential. Responsibilities Provide technical support to staff and other users, troubleshoot hardware and software issues, guide users through corrective steps, and document problems and resolutions. Serve as an escalation resource for complex issues and provide technical guidance to other support staff. Monitor and maintain network and system performance, investigate recurring issues, and recommend improvements. Administer device management platforms, including device configuration, software distribution, updates, and security settings. Create and maintain standardized computer images and deployment processes for new and existing equipment. Support student information systems and other administrative platforms through data imports, exports, validation, reporting, and troubleshooting. Use database queries and scripting tools to manage information, automate routine tasks, and improve accuracy and efficiency. Coordinate software implementations, upgrades, and integrations, including testing, deployment, documentation, and user training. Maintain accurate IT inventory, equipment assignments, software licensing records, and technical documentation. Travel between school locations to install, configure, maintain, and support technology. Work with school leaders, staff, and vendors to identify needs, resolve problems, and complete technology projects. Follow established security practices and protect confidential student, staff, and organizational information. Pursue relevant training and certifications to maintain and expand technical skills. Demonstrate a positive attitude, responsiveness to user needs, and a commitment to dependable service. Perform other related duties as assigned. Qualifications Demonstrated experience in IT support, systems administration, or infrastructure operations, including troubleshooting complex technical issues. Working knowledge of Windows environments, networking fundamentals, endpoint management, and software deployment. Ability to work with databases, reporting tools, and scripts to support data operations and automate tasks. Strong organizational skills and the ability to manage competing priorities and carry projects through completion. Ability to explain technical information clearly to users with varying levels of technology experience. Ability to work independently and collaboratively across multiple school locations. Preferred Experience Microsoft Intune or a comparable device management platform. PowerSchool or another student information system. SQL and scripting tools such as PowerShell. Computer imaging, application deployment, and software implementation. Technology support in a school or other organization with multiple locations. Relevant technical certifications or education in information technology.

Job Type:

Full-time Benefits Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule 8-hour shift Monday to Friday On-call responsibilities

Work Location:

Multiple locations

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person