Desktop Support Technician

About the Role We are seeking a Desktop Support Technician to support laptop refresh initiatives and end-user technology needs across multiple client locations. This role is primarily field-based and involves traveling to client sites to deploy and configure devices, provide technical support, and ensure employees are fully operational with their IT equipment. The ideal candidate is hands-on, customer-focused, and comfortable working directly with users in a professional environment.

Key Responsibilities:

Perform laptop refresh deployments , including device replacement, setup, and configuration Install and configure laptops, monitors, docking stations, and peripherals Migrate user data and ensure proper access to applications, network drives, and email Join devices to corporate domains and configure security policies Provide on-site desktop support for hardware, software, and connectivity issues Troubleshoot Windows operating system, printers, and basic network connectivity issues Assist users with workstation setup and ensure proper ergonomics and functionality Install and configure standard corporate applications Coordinate device swaps and ensure minimal disruption to end users during refresh cycles Maintain accurate records of device deployments and asset tracking Escalate complex technical issues to the appropriate internal IT teams when necessary Provide excellent customer service while supporting users in a professional office environment

Qualifications:

1-3 years of experience in desktop support, field support, or IT support roles Experience performing hardware deployments or laptop refresh projects Strong knowledge of Windows operating systems and Microsoft Office applications Experience setting up laptops, monitors, docking stations, and peripherals Basic understanding of network connectivity and troubleshooting Excellent communication and customer service skills Ability to work independently and manage time effectively across multiple sites Valid driver's license and ability to travel to client locations within the region

Preferred Skills:

Experience with the following tools is considered an asset: Microsoft Intune Microsoft SCCM Active Directory Microsoft 365

Job Type:

Contract Pay:

$25.00 - $28.00 per hour

Work Location:

In person