NEI Area IT Support Specialist

Job Purpose The Area IT Support Specialist maintains and supports the systems that keep our schools running, with a primary focus on managing NEI's Apple device fleet—macOS computers, iPads and Apple TVs—through the Mosyle MDM platform. This role supports the IT needs of assigned regional schools and provides responsive, professional customer support to school administration, teachers, parents, and students. How You Will Impact Education Instruction/Education Responsibilities Plan and support network and computing infrastructure alongside the NEI IT team and outsourced partners. Manage the assigned service zone to resolve support tickets within SLA, following organizational policies for inventory, service calls, and safety. Monitor support requests to determine larger-scale issues. Provide daily end-user support across the assigned region, including computer hardware, software installation and upgrades, backups, and networking. Provision, deploy, inventory and troubleshoot Macs, iPads, PC's and other technology for all users across multiple sites. Provide regular updates to the NEI IT Director/Manager on the operational status of school systems. Escalate support requests and issues to the NEI IT Escalation Team as needed. Maintain disaster recovery and prevention procedures. Maintain IT documentation, SOPs, and best-practice procedures. Serve as a technology liaison for schools, clients, and vendors. Participate in training programs to build skill and proficiency relevant to the role. Perform other duties as assigned by the NEI IT Director, Manager, or Escalation Team. Follow best-practice safety procedures. Stay current on technical developments and resources relevant to the role. Follow federal and state laws, as well as company policies. Required Qualifications and Skills Demonstrates enthusiasm and commitment to the role and the organization's mission, goals, and strategic priorities. Works effectively with staff and individuals at all levels of the organization, demonstrating sensitivity to corporate needs, employee goodwill, and public image. Ability to organize and manage multiple priorities. Reliable attendance and punctuality, with the ability to follow instructions, respond to management direction, and apply feedback to improve performance. Strong customer orientation.

Excellent interpersonal skills:

courteous, professional, and helpful, with the poise, tact, and diplomacy to handle sensitive and confidential situations. Strong oral, written, and active-listening skills, including presentations and professional phone etiquette. Strong team player who thrives in a high-performance environment. Strong track record of analyzing issues, identifying patterns, and recommending creative solutions. Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality. Job Requirements Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, Apple Certified Support Professional (ACSP), Apple Certified IT Professional, or Mosyle certifications, etc. Bachelor's degree in computer science, information systems, or an equivalent combination of education and experience. 2-5 years of experience supporting IT customers. Advanced experience resolving hardware and software issues in an enterprise environment. Hands-on experience administering Apple devices using MDM solutions including device enrollment, app and profile deployment, and policy management. Strong working knowledge of macOS, iOS/iPadOS, and tvOS, including troubleshooting, system preferences, and device-level configuration. Experience with Apple School Manager, including Automated Device Enrollment, Volume Purchase Program, and Managed Apple IDs. Experience supporting Apple devices in a K-12 or higher-education setting is strongly preferred. Commitment to company values. Valid driver's license and reliable transportation to support regionally assigned schools. Such alternatives to the above requirements as NEI may deem appropriate and acceptable. May perform other duties as assigned. Work Environment The work environment characteristics below are representative of those the employee will encounter: Works across multiple school environments including classrooms, server rooms, help desk, and storage areas supporting instruction, infrastructure, and device management.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Physical Demands The physical demands below are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Travel within or outside of state. Role is physically active — expect movement across buildings, lifting equipment, and working in varying conditions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the office work environment is moderate. Noise level may rise at a school with high student traffic

TERMS OF EMPLOYMENT

• Salary and benefits shall be paid consistent with NEI salary and benefit policy. Length of the work year and hours of employment shall be those established by Noble Education Initiative • This document does not create an employment contract, implied or otherwise, other than an "at will" relationship

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

EVALUATION

Performance will be evaluated in accordance with Noble Education Initiative Policy.

DECLARATION

The Noble Education Initiative Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Human Resources Department will be subject to disciplinary action up to and including termination.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Help desk: 3 years (Preferred)

License/Certification:

CompTIA A+ (Required) Ability to

Relocate:

Nashville, TN 37211: Relocate before starting work (Required)

Work Location:

In person