Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
IT Help Desk Technician
Job
Robert Half
Oak Ridge, TN (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
49
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team.
Responsibilities:
- Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access.
- Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting.
- Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform.
- Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context.
- Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment.
- Travel to nearby branch locations when needed to deliver in-person technical assistance and device support.
- Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.