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Workforce Strategies

Senior Technical Support Engineer

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$52,149 / year median in Tennessee

+11% projected growth

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Job Description

Employment Description :
Leading employer in advanced composites manufacturing has an opening for a high-quality engineer. This role combines hands-on engineering, customer support, product development, testing, and process optimization. The engineer will work directly with manufacturers to solve complex production challenges, evaluate new technologies, and help customers maximize the performance of their products.
Job Location :
Northern Middle Tennessee Job Responsibilities :
Serve as a primary technical contact for customers and distributors worldwide. Troubleshoot manufacturing and process challenges involving composite materials and related applications. Provide technical recommendations, training, and hands-on support at customer facilities. Support product implementation and qualification activities. Develop and optimize manufacturing processes using employer products .
Support applications including:
oVacuum bagging o Prepreg/autoclave processing o Resin infusion o Wet lay-up o Tooling systems o Large Scale Additive Manufacturing (LSAM) Evaluate customer processes and recommend improvements to increase efficiency and product performance. Conduct laboratory and field testing to validate material performance. Evaluate new products, product improvements, and customer-specific solutions. Collaborate with R&D, Production, Quality, Purchasing, and Sales teams on product development initiatives.
Requirements :
Bachelor's degree in Materials Science, Chemical Engineering, Mechanical Engineering, Aerospace Engineering, or a related technical field (Master's preferred). 3+ years of experience in composite materials, process engineering, or technical service/support in a manufacturing or aerospace environment. Strong hands-on experience with composite processing techniques, vacuum bagging, autoclave curing, and/or additive manufacturing. Occasional International travel
Base Schedule :
M-F day shift hours, with some alternate hours as needed to meet customer needs.
Compensation :
$90-140k
Benefits :
Full benefits package including health, dental, and vision insurance. Retirement planning programs, paid time off, paid holidays, and many more.
Notes :
All candidates must submit for and pass a pre-employment criminal background check and drug testing. #wetakethehassleoutofhiring
Pay:
$90,000.00 - $140,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have a bachelors degree in with materials science or chemical engineering? What polymers have you worked with?
Education:
Bachelor's (Required) Willingness to travel: 25% (Required)
Work Location:
In person