IT Support Specialist

IT Support Specialist Location:

Union City, TN (On-Site - 5 Days/Week) Position Overview The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role ensures the smooth operation of IT systems, resolves technical issues, and supports end users with troubleshooting and guidance while delivering excellent customer service. Key Responsibilities Provide technical support to users via phone, email, or in person Deliver excellent customer service by effectively communicating with end users and clients Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain computer systems and applications Set up new user accounts, equipment, and access permissions Monitor system performance and ensure security protocols are followed Document issues, solutions, and processes for future reference Escalate complex problems to higher-level IT staff when necessary Perform routine maintenance and updates on systems and devices Assist with IT projects, upgrades, and system implementations Required Experience & Skills Minimum of 2 years of experience in IT support or a similar role Strong customer service skills with the ability to communicate technical information to non-technical users Strong knowledge of Windows, macOS, and common business software Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS) Familiarity with help desk systems and remote support tools Excellent problem-solving and communication skills Ability to prioritize tasks and manage time effectively Preferred Qualifications Associate or bachelor's degree in IT, Computer Science, or related field Certifications such as CompTIA A+, Network+, or Microsoft certifications Experience with cloud services (e.g., Microsoft 365, Google Workspace) Knowledge of cybersecurity best practices Work Environment Requirements This is not a remote position. Must be able to work on-site in Union City, TN five days per week Ability to lift and install equipment, work in confined spaces, and perform physical installation tasks What Success Looks Like in 90 Days Independently handles the majority of day-to-day support tickets and client issues Demonstrates strong understanding of key client environments and infrastructure Successfully resolves escalated technical issues with minimal oversight Accurately documents systems, configurations, and recurring issues Builds confidence with clients through clear communication and reliable support Contributes to at least one project (upgrade, migration, or deployment) Compensation & Benefits Vacation pay Company-paid holidays Health, vision, and dental insurance Company-paid life insurance Employer-sponsored

SIMPLE IRA

retirement plan Bonus pay potential

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person IT Support Specialist Union City, TN 38261

Permanent, Full-time Permanent, Full-time IT Support Specialist Location:

Union City, TN (On-Site - 5 Days/Week) Position Overview The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role ensures the smooth operation of IT systems, resolves technical issues, and supports end users with troubleshooting and guidance while delivering excellent customer service. Key Responsibilities Provide technical support to users via phone, email, or in person Deliver excellent customer service by effectively communicating with end users and clients Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain computer systems and applications Set up new user accounts, equipment, and access permissions Monitor system performance and ensure security protocols are followed Document issues, solutions, and processes for future reference Escalate complex problems to higher-level IT staff when necessary Perform routine maintenance and updates on systems and devices Assist with IT projects, upgrades, and system implementations Required Experience & Skills Minimum of 2 years of experience in IT support or a similar role Strong customer service skills with the ability to communicate technical information to non-technical users Strong knowledge of Windows, macOS, and common business software Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS) Familiarity with help desk systems and remote support tools Excellent problem-solving and communication skills Ability to prioritize tasks and manage time effectively Preferred Qualifications Associate or bachelor's degree in IT, Computer Science, or related field Certifications such as CompTIA A+, Network+, or Microsoft certifications Experience with cloud services (e.g., Microsoft 365, Google Workspace) Knowledge of cybersecurity best practices Work Environment Requirements This is not a remote position. Must be able to work on-site in Union City, TN five days per week Ability to lift and install equipment, work in confined spaces, and perform physical installation tasks What Success Looks Like in 90 Days Independently handles the majority of day-to-day support tickets and client issues Demonstrates strong understanding of key client environments and infrastructure Successfully resolves escalated technical issues with minimal oversight Accurately documents systems, configurations, and recurring issues Builds confidence with clients through clear communication and reliable support Contributes to at least one project (upgrade, migration, or deployment) Compensation & Benefits Vacation pay Company-paid holidays Health, vision, and dental insurance Company-paid life insurance Employer-sponsored

SIMPLE IRA

retirement plan Bonus pay potential

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person