Mac Support Specialist Location:

Dallas Parkway, Addison, TX 75001 Required experience: Minimum 5 years of hands-on macOS support About the Role Buchanan Technologies is seeking a Mac Support Specialist to provide enterprise end-user support for MacBook Pro, MacBook Air, iMac, and other Apple Mac systems. The role requires at least 5 years of hands-on macOS support experience, strong troubleshooting and customer service skills, and the ability to work independently. Key Responsibilities

• Provide Tier 2 onsite, remote, and ticket-based support for macOS desktops and laptops; resolve startup, login, performance, application, and connectivity issues.
• Install, configure, and maintain macOS and Mac hardware; perform operating system upgrades, software installations, security updates, and patching.
• Troubleshoot user profiles, permissions, FileVault, Keychain, and system configurations.
• Diagnose hardware and peripheral issues involving displays, keyboards, batteries, storage, docking stations, and printers.
• Deploy and provision Macs; support Apple Business Manager, automated enrollment, and Jamf Pro, Microsoft Intune, or equivalent MDM platforms.
• Assist with configuration profiles, application deployment, compliance, device refreshes, user migrations, and data transfers; maintain asset and lifecycle records.
• Support Microsoft 365 on macOS, including Outlook, Teams, Word, Excel, and OneDrive; resolve email synchronization, authentication, and application compatibility issues.
• Support corporate VPN clients, endpoint security software, browsers, and enterprise account access.
• Troubleshoot Wi-Fi, Ethernet, TCP/IP, DNS, DHCP, VPN, shared drives, and corporate resource access.
• Resolve and escalate incidents within established SLAs; document troubleshooting, resolutions, and changes in ServiceNow, Jira Service Management, or equivalent ITSM tools.
• Follow IT security policies, provide end-user guidance, and coordinate with internal IT teams and vendors on complex issues. Required Qualifications
• Minimum 5 years of direct, hands-on Apple macOS technical support experience in a professional or enterprise IT environment.
• Strong knowledge of macOS installation, configuration, maintenance, upgrades, and troubleshooting, including operating system failures, application crashes, and login issues.
• Extensive experience supporting MacBook Pro, MacBook Air, iMac, and other Apple desktop hardware, printers, external displays, and peripherals.
• Experience supporting Microsoft 365 applications on macOS and troubleshooting Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with Mac deployment and management processes and enterprise ticketing and incident management.
• Strong communication, customer service, documentation, analytical, and problem-solving skills; ability to prioritize requests and troubleshoot independently. Preferred Qualifications
• Hands-on experience with Jamf Pro, Microsoft Intune, or other Apple MDM platforms, Apple Business Manager, and automated enrollment.
• Knowledge of FileVault, Keychain Access, macOS security settings, and endpoint protection.
• Experience supporting Macs with Microsoft Entra ID, Active Directory, or enterprise identity platforms, and mixed macOS and Windows 10/11 environments.
• Familiarity with Terminal, basic shell scripting, Apple Diagnostics, Console, Activity Monitor, and Disk Utility.

Education and Certifications Associate degree in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will be considered.

Preferred certifications:

Apple Device Support, Apple Deployment and Management, Jamf Certified Associate or Tech, CompTIA A+ or Network+, and Microsoft 365 or Intune certifications. Additional Requirements

• Ability to lift and transport IT equipment up to 50 pounds, with or without reasonable accommodation.
• Valid driver's license and dependable transportation if travel between supported locations is required.

Pay:

$55,000.00 per year

Experience:

mac

OS:

5 years (Required)

Jamf Pro:

5 years (Required)

Apple Desktop :

5 years (Preferred)

MacOS Server:

4 years (Preferred)

Active Directory:

5 years (Preferred) Ability to

Commute:

Addison, TX 75001 (Required)

Work Location:

In person