Technical Support Specialist

Technical Support Specialist Allen, TX Job Details Full-time $60,000 - $66,800 a year 1 day ago Benefits Paid parental leave Employee stock purchase plan Paid holidays Health insurance Dental insurance Paid time off Family leave Parental leave Vision insurance 401(k) matching Qualifications Live chat Operating systems Computer Science Wireless networking Phone communication Engineering Equipment troubleshooting Research Mid-level Firewall Bachelor's degree in engineering Bachelor's degree Task prioritization Hardware support Network router IT IP networking Root cause analysis Bachelor's degree in computer science Escalation handling Communication skills Technical Proficiency Under 1 year Full Job Description Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Department Overview This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality. Job Description Reporting to a Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated with maximum efficiency. Success in this role requires a "customer-first" mentality, a systematic approach to troubleshooting, and an appetite for learning diverse technologies. If you thrive in a fast-paced environment and enjoy solving complex puzzles, we want to hear from you.

What You'll Do Resolve & Document:

Provide an exceptional customer experience by troubleshooting software, hardware, and network issues via phone, chat, and email, ensuring all details are captured in our case management system.

Product Mastery:

Develop and maintain deep expertise in our video management systems, cameras, servers, and IP networking protocols (TCP/IP, UDP, Multicasting).

Take Ownership:

Lead with empathy and urgency, managing your own case queue and prioritizing tasks based on business needs and customer impact.

Collaborative Problem-Solving:

Work independently or with teammates to research root causes, review logs, and replicate complex issues in a lab environment.

Continuous Innovation:

Stay agile by learning new MSI products and technologies at the pace of innovation, while contributing creative solutions to the team.

Flexible Support:

Maintain a high level of professionalism under pressure and participate in occasional weekend on-call rotations or flexible shifts as needed.

Qualifications Technical Proficiency:

Strong grasp of IP networking (routers, firewalls, wireless) and experience configuring various operating systems.

Communication:

Ability to translate complex technical concepts into clear, concise instructions for customers of all skill levels.

Analytical Mindset:

Proven ability to identify root causes and resolve issues with high quality and minimal supervision. Target Base Salary Range for this role is $60,000 - $66,800 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements 0-2 years of relevant experience in an IT environment with a Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S.

Benefits include:

Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.