Job Summary Our client, a leading energy provider, is seeking a Desktop Support Technician to support technology refresh and imaging initiatives while delivering Tier 1 and Tier 2 technical support services. This role is responsible for maintaining end-user computing environments, troubleshooting hardware and software issues, and providing responsive technical assistance to ensure business productivity and technology availability. Core Responsibilities Support imaging, deployment, and technology refresh initiatives Provide Tier 1 and Tier 2 deskside, remote, and walk-up technical support to end users Troubleshoot and resolve desktop, laptop, peripheral, software, and connectivity issues Install, configure, and maintain Windows-based workstations and related hardware Support Microsoft Office applications, VPN connectivity, email platforms, internet, intranet, and proprietary business applications Perform hardware diagnostics, repairs, upgrades, and replacements as needed Serve as a primary point of contact for technology service requests and incident resolution Deliver timely, professional, and customer-focused support to maximize end-user productivity Required Skills/Experience (Must-Haves) Associate degree, IT certification, or equivalent combination of education and experience 1+ years of experience supporting PC hardware and software diagnostics, troubleshooting, and repair Experience with PC imaging, deployment, or refresh projects Proficiency with Microsoft Windows operating systems and Microsoft Office applications Strong knowledge of desktop hardware, peripherals, operating systems, software applications, and wired/wireless networking Experience providing technical support in a customer-facing environment Strong troubleshooting and problem-solving abilities Excellent communication and interpersonal skills Preferred Skills/Experience (Nice-to-Haves) IT-related certifications Experience in an enterprise desktop support environment Familiarity with ticketing and IT service management tools Experience supporting remote users and VPN connectivity Knowledge of hardware deployment and asset management processes Experience supporting walk-up technology support services Familiarity with desktop lifecycle management practices Experience working within a large corporate IT organization Key Competencies & Behaviors Customer Service Excellence Technical Aptitude Problem-Solving Mindset Effective Communication Attention to

Detail Ownership & Accountability Team Collaboration Adaptability & Flexibility Time Management Professional Demeanor Continuous Learning Service Orientation Work Environment Location:

Amarillo, TX Work Model:

Onsite Compensation & Benefits Pay Range:

The approximate pay range for this position is between $19.00 and $28.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. Were passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moments notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy. [143501]