DIR_ Clerk II (Information Technology Specialist Intern)

DIR_ Clerk II (Information Technology Specialist Intern) ( 00058619 )

Organization :

DEPARTMENT OF INFORMATION RESOURCES

Primary Location :

Texas-Austin Work Locations :

Austin Data Center 9500 Metric Boulevard Austin 78758

Job :

Office and Administrative Support Employee Status :

Regular Schedule :

Part-time Standard Hours Per Week :

20.00

State Job Code :

0057

Salary Admin Plan :

A Grade :

09 Salary (Pay Basis) : 1,525.00 - 3,050.00 ( Monthly )

Number of Openings :

1

Overtime Status :

Non-exempt Job Posting :

May 22, 2026, 7:13:18

PM Closing Date :

Jun 6, 2026, 4:59:00 AM Description This is an internship available only to students currently enrolled in or recently graduated from a college or university as an undergraduate or graduate with a major or course work in information technology, or a related field. Students applying for this position must possess academic performance that is considered in good academic standing by college/university standards.

Job Posting:

00058619

Opened :

05/22/2026

Closes:

06/05/2026

Position Title:

Clerk II (Information Technology Specialist Intern)

Class/Group:

0057/A09

Military Occupation Specialty Code:

N/A Fair Labor Standards Act Status :

Non-Exempt Number of Vacancies :

1

Division/Section :

Chief AI & Innovation Office/Information Technology Services/IT Operations Salary Range :

$1,525.00 (part-time) - $3,050.00 (full-time)/month

Duration:

3 months

Hours Worked Weekly :

Part-time (Full-time considered)

Travel:

Occasional Work Location:

North / Austin, Texas 78758 Web site: https://dir.texas.

gov/ Refer Inquiries to:

People and Culture Office Contact Information:

careers@dir.texas.gov

How To Apply:

Select the link below to search for this position: https://capps.taleo.net/careersection/313/jobsearch.ftl?lang=en Enter the job posting number "00058619" in the keyword search. You must create a CAPPS Career Section candidate profile or be logged in to apply. Update your profile and apply for the job by navigating through the pages and steps. Once ready, select "Submit" on the "Review and Submit" page. If you have problems accessing the CAPPS Career Section , please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

Special Instructions:

Applicants must provide in-depth information in the

EXPERIENCE & CREDENTIALS

section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification. Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the

EXPERIENCE & CREDENTIALS

section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment. H-1

B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation. Position Description What We Do We are a technology agency powered by people. DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents. DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans. Position Summary The IT Operations department of the AI & Innovation Office provides the first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Students at this level may have limited experience or no experience and spend most of their time performing simple to routine work following standard procedures. Performs complex (journey-level) computer systems support work in a help desk setting. work, under general supervision, with limited latitude for the use of initiative and independent judgement.

• Creates, updates, and closes helpdesk service requests in ServiceNow ticketing system, ensuring accurate contact information and detailed descriptions of technical issues.
• Assists with technical support for common hardware and software issues, such as password resets and peripheral/mobile phone connectivity, following established standard operating procedures (SOPs).
• Assists with the basic setup, imaging, and configuration of laptops, and mobile devices for new state agency staff.
• Assists with routine software updates and installations on end-user devices using approved deployment tools and scripted installers.
• Assists in maintaining an accurate inventory of IT assets by tagging new hardware and updating the agency's equipment database.
• Identifies and escalate complex technical problems or high-priority outages to senior support staff or specialized IT teams in accordance with agency protocols.
• Helps maintain internal documentation by reviewing existing "How-To" guides and suggesting updates based on common user inquiries.
• Performs other work-related duties as assigned. Qualifications Education
• A recent graduate, or a student currently enrolled in a college or university as an undergraduate or graduate, with a major or course work in Computer Science, Management Information Systems, Computer Information Technology, or a related field.
• Must possess academic performance that is considered in good academic standing by college/university standards (High school diploma required).

Your Knowledge, Skills, and Abilities We are interested in students with skills in the following: Knowledge of the practices, principles, and techniques of computer operations, information systems, and computer hardware and software. Knowledge of research techniques and applications. Excellent communication and customer service skills Excellent problem-solving and critical thinking skills Ability to solve problems, manage multiple priorities, and collaborate with teammates in a fast-paced environment. Ability to perform work with a high level of accuracy and attention to detail Ability to exercise sound judgement and decision making Ability to effectively convey information and communicate with both technical and non-technical employees. Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers. Ability to understand, follow and convey brief oral and/or written instructions. Ability to communicate both verbally and in writing, in a clear and concise manner. Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment. Ability to work under pressure and exacting schedules to complete assigned tasks. Ability to work a flexible schedule to meet required deadlines. Comply with all applicable safety rules, regulations, standards. Ability to comply with all agency policies and applicable laws. Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes. Work Environment

• The team meets regularly and interacts to spur discussions and brainstorm strategies. Your input will be valued, and your opinions will be heard.
• Frequent use of a personal computer.
• Frequent listening and talking.
• Frequent work in a dynamic environment, as a team member, and in direct contact with others . The Fine Print
• Regular and punctual attendance.
• Background check required.