Desktop Support Engineer

Location

: Beaumont, TX

Experience

: 5 - 9 Years

Apply By

: 13th December 2026

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of desktop/laptop hardware
  
• Good knowledge of Windows 10, Windows 11 and MS Office
  
• Knowledge of Mac OS is preferred
  
• Understanding of daily operations and delivery processes
  
• Application/software installation and troubleshooting
  
• Knowledge/exposure to ITSM-based ticketing tools (e.g., ServiceNow, Remedy)
  
• Windows system administration
  
• Strong troubleshooting skills
  
• Hardware, operating system and software knowledge of laptops, desktops, mobile devices and
  printers
  
• Working knowledge of supporting computer peripherals such as printers, scanners and
  non-standard devices
  
• Understanding of Active Directory and networking
  
• Hardware, operating system and software knowledge
  Roles & Responsibilities
  
• Provides second-line investigation and diagnosis.
  
• Resolves and closes incidents/service requests as per procedures and allocated timelines.
  
• Logs relevant incident/service request details in the ITSM tool.
  
• Communicates with clients regarding incident progress.
  
• Ensures tickets are updated at all times until issues are resolved.
  
• Complies with QHSE and IT policies.
  
• Liaises with clients, IT support groups and third-party providers when necessary.
  
• Performs staging of PCs.
  
• Performs IMAC (Install, Move, Add and Change) activities for end-user hardware.
  
• Conducts hardware and software maintenance and support.
  
• Troubleshoots and resolves PC incidents and VIP requests.
  
• Assists with IT security issues and virus elimination.
  
• Creates and maintains documentation for scope of work.
  
• Provides special events coverage and meeting room, VCON and voice device support.
  
• Maintains hardware inventory, spare-part stocking and asset management.
  
• Manages stock.
  
• Provides break-fix services to nearby sites using device exchange or loaner PCs.
  
• Coordinates with hardware vendors for break-fix activities.
  
• Performs imaging, provisioning and workstation setup.
  
• Updates asset management databases including hardware and software.
  
• Manages logistics for PCs and other devices.
  
• Coordinates activities with third parties to resolve IT issues or complete service requests.
  
• Follows standard operating procedures documented in the knowledge management system.
  
• Provides training and demonstrations to end users when needed.
  
• Performs onsite administrative tasks such as backups and OS migration.
  
• Provides onsite operational support for industrial mobility devices.
  
• Supports company-owned mobile phones, tablets and BYOD devices.
  
• Supports asset disposal activities.
  
• Coordinates with regional/global support groups for request resolution and escalation.
  
• Provides operational support for standalone printers, including driver installation, connectivity and
  software-related troubleshooting.
  
• Provides operational support for standalone printer/scanner/fax devices.
  
• Loads and reloads PCs with standard images for deployment of kiosk devices
  

Salary Range:

$60,000-$70,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Location

Beaumont, TX

Function

TECHNOLOGY

Role

Engineer

ID

436149

Skills

Windows | Desktop

Salary Range

$60,000 - $70,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER

SCIENCE