One-hour technical interview with the IT team, including a technical assessment, followed by a brief HR interview. Position Summary IT Field Support Technician to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, documentation, and coordination with remote infrastructure, cybersecurity, and application teams. The ideal candidate will have hands-on experience supporting Windows environments, mobile devices, cellular connectivity, basic networking, and users in a manufacturing or industrial setting. Key Responsibilities Install and deploy SIM cards across 50+ mobile devices, PCs, and industrial workstations. Configure APN settings and troubleshoot cellular coverage, connectivity, and device communication issues. Upgrade Windows 10 workstations to Windows 11. Respond to incidents and service requests through an IT service management platform. Provide onsite support for hardware, software, operating systems, Microsoft 365, and user access issues. Configure workstations, including: IP address changes Domain joins Software installations Device setup and commissioning Troubleshoot application, hardware, operating system, and network connectivity issues. Provide local "hands and eyes" support for remote infrastructure, cybersecurity, and application teams. Coordinate IT activities with operations personnel, vendors, and corporate IT. Train users on devices, systems, backup procedures, and operational processes. Create and maintain user guides, technical documentation, operational procedures, and backup instructions. Support device backup, backup management, and recovery activities. Perform other general IT field support duties as needed. Required Qualifications Hands-on experience supporting Windows 10 and Windows 11 environments. Experience deploying, configuring, or troubleshooting mobile devices and cellular connectivity. Knowledge of APN configuration and cellular network troubleshooting. Basic understanding of networking concepts, including IP addressing, DNS, Wi-Fi, and connectivity troubleshooting. Experience supporting domain-joined Windows devices and Active Directory environments. Strong documentation and user-training skills. Ability to work onsite and independently in a field support environment. Strong communication and customer service skills. Preferred Qualifications Experience working in a manufacturing, industrial, plant, or production environment. Experience with mobile device management platforms. Familiarity with ITSM or ticketing systems. Experience supporting Microsoft 365 applications. Experience with device backup and recovery processes. Relevant technical certifications are a plus. Top Three Priorities Deploy and configure 50+ SIM cards, including APN settings and cellular connectivity troubleshooting. Upgrade Windows 10 devices to Windows 11. Document device backup procedures, backup management processes, and user-training materials.
