Responsibilities:

Deliver hands-on support for desktops, software applications, mobile devices, telecom tools, patient entertainment systems, and other connected equipment across assigned locations.
Diagnose technical problems, complete repairs, and restore service quickly to minimize disruption for end users and operational teams.
Install, configure, test, and maintain hardware and software solutions used in clinical, security, engineering, and biomedical settings.
Coordinate with vendors and cross-functional stakeholders to address incidents, schedule service activities, and support equipment deployments.
Monitor ticket queues and respond within established service expectations while providing clear updates to users throughout the support process.
Apply cybersecurity and data privacy practices when handling devices, files, user access, and system-related information.
Maintain accurate documentation of service activities, asset details, troubleshooting steps, and resolution outcomes.
Support network-enabled technologies by identifying connectivity issues and working with appropriate teams to resolve performance concerns.

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