The IT Specialist I plays a crucial role within the Information Technology (IT) Department of the City of Borger, providing technical support and assistance to city staff and departments. This entry-level position involves troubleshooting hardware and software issues, configuring computer systems, and assisting with IT projects under the supervision of senior IT staff. Upholding the city's core values of

Boomtown PRIDE:

Professional, Responsive, Innovative, Diverse, and Empowered, the IT Specialist I demonstrates reliability, technical proficiency, and a commitment to supporting organizational objectives through technology.

Technical Support:

Provide technical assistance and troubleshooting support to city staff and departments for hardware, software, and network-related issues, responding to helpdesk tickets and inquiries in a timely and courteous manner.

Desktop Support:

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals, ensuring compatibility, functionality, and security of IT equipment and systems.

Software Installation and Updates:

Assist with the installation, configuration, and testing of software applications and updates, following established procedures and guidelines to ensure compatibility and reliability.

Hardware Maintenance:

Perform routine maintenance and repairs on IT hardware, such as replacing components, upgrading memory or storage, and cleaning equipment to optimize performance and longevity.

User Account Management:

Assist with user account creation, modification, and deactivation in active directory and other systems, ensuring accuracy, security, and compliance with departmental policies and procedures.

Documentation and Reporting:

Maintain accurate records of IT assets, inventory, and support activities, documenting troubleshooting steps, resolutions, and recommendations to facilitate knowledge sharing and process improvement.

Project Assistance:

Provide support to senior IT staff on IT projects and initiatives, including system upgrades, migrations, and implementations, assisting with research, testing, and documentation as needed.

Training and Development:

Participate in training sessions and workshops to enhance technical skills and knowledge of IT systems, applications, and procedures, contributing to professional growth and development. Associate degree or equivalent technical certification in Information Technology, Computer Science, or a related field preferred. Previous experience in IT support, helpdesk, or technical assistance role desirable but not required. Basic knowledge of computer hardware, software, networking, and operating systems, with a willingness to learn and develop technical skills. Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve technical issues independently or with guidance. Excellent communication and interpersonal skills, with the ability to work effectively with end-users and team members. The ideal candidate for the IT Specialist I position embodies the core values of Boomtown PRIDE by demonstrating:

Professionalism:

Demonstrates reliability, punctuality, and a commitment to providing quality technical support and assistance to city staff and departments.

Responsiveness:

Responds promptly and courteously to IT support requests, demonstrating a customer service-oriented approach to problem-solving and issue resolution.

Innovation:

Shows a willingness to learn and adapt to new technologies and procedures, seeking opportunities to enhance technical skills and contribute to departmental goals and objectives.

Diversity:

Respects and values diversity within the IT Department and the broader community, fostering an inclusive and collaborative work environment.

Empowerment:

Takes initiative to expand technical knowledge and skills through training and development opportunities, contributing to personal and professional growth.