We are seeking a Customer Engineer for a 6-month contract position based in Coppell, Texas. In this role, you will provide hands-on technical support to end users, troubleshoot and resolve device issues, manage ticketing workflows, and collaborate with cross-functional teams to ensure high levels of customer satisfaction. Responsibilities Provide hands-on support for end user devices, including Windows, macOS, and iOS technologies Perform laptop imaging, configuration, and deployment for Lenovo and Apple devices Troubleshoot and resolve end user device issues, including break/fix and MAC address management Manage and document support tickets in ServiceNow Interact professionally with end users, demonstrating a positive attitude and commitment to customer satisfaction Maintain high standards of dependability, task completion, and follow-through on support requests Collaborate with technical team members, end users, and management to resolve issues effectively Qualifications Required Hands-on experience supporting Windows, macOS, and iOS devices Experience with laptop imaging and configuration for Lenovo and Apple systems Strong end user device troubleshooting, resolution, and break/fix skills Proficiency with ServiceNow ticketing systems Strong customer-facing skills and professional demeanor Clear spoken and written English communication skills Team collaboration and ability to work effectively with technical staff, end users, and management Preferred Background providing technical support in a pharmaceutical company environment Relevant technical certifications