Desktop Support Engineer

Job Description One of Insight Global's healthcare technology clients is looking for a Desktop Support Engineer to support their internal IT organization. This individual will support employees across all departments, ensuring reliable access to devices, applications, and core Microsoft 365 services in a hybrid, Dallas‑based environment. This is a hands-on internal IT role requiring someone who can ramp quickly, work independently, and confidently handle a wide range of end‑user support requests.

Responsibilities include:

• Providing day-to-day desktop and endpoint support for internal users across the organization
• Imaging, provisioning, and configuring laptops and devices for new hires and existing employees
• Managing onboarding and offboarding processes, including device setup and access provisioning
• Supporting and administering Microsoft 365 services such as Intune, Entra (Azure AD), Exchange, and SharePoint
• Installing and configuring role-based applications for teams such as HR, Sales, and IT
• Troubleshooting hardware, software, and connectivity issues across Windows and macOS environments
• Managing and resolving tickets using Jira
• Creating and maintaining basic technical documentation and support guides
• Escalating complex issues as needed while owning communication and follow-through We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent hands‑on experience)
• 2+ years of experience in a Desktop Engineer / Endpoint Support role
• Hands-on experience with Microsoft 365, including Intune, Entra (Azure AD), Exchange, and SharePoint
• Experience imaging and provisioning machines, including pre-installing role-based applications
• Experience with onboarding and offboarding users (devices, access, and accounts)
• Experience managing user access in a CRM or business application (Salesforce preferred)
• Ability to support Windows and macOS environments Basic scripting exposure (e.g. Python or similar)
• Experience working with Jira or similar ticketing systems
• Exposure to Salesforce ITSM or Salesforce user administration
• Experience supporting or troubleshooting VPNs