Senior Technical Support Analyst MVT Holdings - 3.9 El Paso, TX Job Details $19.50 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Efficiency improvement CCNA Mid-level Incident Escalation User training (technical support) Change management for system development Associate's degree in information technology Continuous improvement CompTIA Network+ Technology advisory Technical customer support solution Organizational skills Workshop facilitation experience Professional development workshops Cross-functional collaboration Associate's degree Escalation handling 2 years CompTIA A+ Cross-functional communication

Information Technology Full Job Description Job Description:

Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer educatio

Responsibilities:

Represent the technical support team in cross-functional meetings and projects. Handle the most complex and critical technical issues. Advise on more complex technical issues that Analys I & II cannot resolve, as needed. Act as a subject matter expert for specialized technical areas within the organization. Develop and implement advanced troubleshooting techniques and solutions. Conduct training sessions and workshops for technical support teams and end-users. Act as a point of escalation for critical issues and provide hands-on assistance when necessary. Continuously evaluate and recommend new technologies and solutions to improve efficiency and effectiveness. Works with IT leadership to run the

Change Management System Job Requirements:

Qualifications:

Associate's Degree in IT related field (Preferred). Two years of relevant experience (Required). An equivalent combination of education and experience will also be considered. Basic certifications (Preferred) - A+, CCNA, Network+. Strong understanding of ITIL framework.

General Description of Benefits:

Job Benefits:

401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance

Benefit Conditions:

Only full-time employees are eligible.