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MVT Holdings

Senior Technical Support Analyst

Pay: $20.50/hr

Posted: 3 weeks ago

Location: Fort Bliss, TX (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,490 / year median in Texas

+4% projected growth

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Job Description

AI Summary & Insights Summary Insights Senior Technical Support Analyst The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Senior Technical Support Analyst The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Description Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to prevent future issues and fostering customer education.

Responsibilities:

Represent the technical support team in cross-functional meetings and projects.

Handle the most complex and critical technical issues.
Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
Act as a subject matter expert for specialized technical areas within the organization.
Develop and implement advanced troubleshooting techniques and solutions.
Conduct training sessions and workshops for technical support teams and end-users.
Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
Continuously evaluate and recommend new technologies and solutions to improve efficiency and effectiveness.
Works with IT leadership to run the

Change Management System Qualifications:

Associate's Degree in IT related field (Preferred).
Two years of relevant experience (Required). An equivalent combination of education and experience will also be considered.
Basic certifications (Preferred) - A+, CCNA, Network+.
Strong understanding of ITIL framework.

Job Benefits:

401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance

Benefit Conditions:

Only full-time employees are eligible. Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. "Where family, careers, and success come together!"

Company:

MVT Services Employement Type:

Full-Time Salary:

$20.50 hr

Shift:

8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday with occasional weekends