IT Public Safety Support Specialist

Under general supervision, the IT Public Safety Specialist provides technical support and resolution for the Public Safety services division. Provides a wide variety of hardware and software support to include maintain personal computers, workstations, file servers, Ethernet networks, mobile video records (MVRs), mobile data computers (MDCs), Autocite devices and other computer related equipment use in the delivery of public safety. The position will also coordinate work orders, track inventory, maintain repair logs, and assist in implementing new technologies as directed by management. •

MUST BE ABLE TO WORK FROM 6AM-3PM

• This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent. This position has responsibilities that require lifting up to 20 pounds on occasion. Troubleshoot networks, systems, and applications to identify and correct operational difficulties. Install, cofigure, and maintain personal computers, workstations, file servers, Ethernet networks, and other related equipment, devices, and systems. Performs and/or oversees software and application development, installation, and administration; maintain site licenses for department/organization. Supports, monitors, tests, and troubleshoots computer hardware and software. Assist with testing and troubleshooting of public safety radio system hardware and software for the are department. Prioritize and process IT work orders received from departmental employees. Develop and coordinate ongoing training for new and updated software and hardware packages. Ensure compliance with CJIS, HIPAA, and other security standards to protect data in police, are, and other public safety environments. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling. Develops, documents, and maintains problem resolution procedures for various network systems. Documents and logs all work-related activity in departmental service support ticketing system and facilitates best practices for customer service support. Works with outside vendors to schedule repairs and updates. Shifts are typically during normal business hours, consisting of eight (8) hours or ten (10) hours in length with actual hours being established by operational necessity. Must be able to work weekends and holidays when necessary. Must be able to work beyond the normally assigned shift when necessary. Will be subject to call back when necessary. Must be able to participate in an oncall rotation that will occur during weekends and holidays. Must be able to work in a 24/7/365 Public Safety environment. Must be able to offer exceptional customer service. Ability to multi-task and handle a high frequency of urgent tasks. All other duties as assigned by a supervisor/manager within your department/division.

Education:

Associate's degree in computer science, Management Information Systems or related discipline, or the equivalent in experience.

Experience:

Two years (2) of increasingly responsible experience. Skill in troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems. Ability to work independently with minimal supervision; possess resourcefulness and complex problem-solving capability. Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a way they can easily understand.

Licenses :

Valid Driver's License required.

Certifications required:

ITIL certification or ability to certify within 6 months of hire. A+, Network+ or Security+ certification is a plus. Ability to obtain and maintain CJIS clearance necessary to perform job duties.