Job Title IT Helpdesk Technician Location Harlingen - Harlingen, TX 78550 US (Primary) # of Hires Needed 1 Job Type Full-time Job Description Provides technical support-services related to software, hardware, and applications.

Duties and Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems, applications and networks Monitoring and maintaining IT Assets - Inventory Repairing and replacing equipment as necessary Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Resolving username and password difficulties Troubleshooting email, wi-fi connectivity and web browser issues Setting up, modifying, disabling accounts for end-users Navigating customers through various apps Data back-up, sharing & synchronization troubleshooting Verifying proper hardware and software configuration and set up Diagnosing and resolving issues including internet connectivity, email, application downloads, and more Testing new technology

Qualifications and Knowledge of:

PC operations and associated peripheral equipment LANs, WANs, WLAN, routers, firewall, switches, and servers

Applications:

MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office -

Azure Support Technologies:

Active Directory, Group Policy Hardware:

PCs, desktop/network printers, switches, mobile devices VoIP using Ring Central phone systems. Perform other duties as directed by the

Director of IT Job Requirements Desired Skills and Experience:

2+ years IT Helpdesk Support A technical, logical thought process Problem-solving skills An ability to stick to strict deadlines An ability to prioritize A keen eye for detail

Travel Required:

30% We are an Equal Opportunity Employer M/F/Disability/Veteran.