Help Desk Support Technician (2 Positions) @ Technology Department

Help Desk Support Technician (2 Positions) @ Technology Department Alief Independent School District

TECHNOLOGY SERVICES

- HOUSTON, Texas This job is also posted in Jobs - Alief Independent School District Job Details

Job ID:

5681676

Application Deadline:

May 09, 2026 11:59 PM (Central Standard Time)

Posted:

Yesterday

Starting Date:

Immediately Job Description Help Desk Support Technician (2 Positions) @ Technology Department Internal employees: Set to your account to internal before applying at https://aisd.schoolspring.com/internaljobsettings

Primary Purpose:

To be the first point of contact for users seeking technical assistance regarding technology issues. Will provide detailed technical phone support for users, will be responsible for tracking incoming calls in a trouble-ticket call-tracking system, and will be responsible for call escalation and routing to appropriate technology personnel.

Qualifications:

Education/Certification:

Bachelor's degree from an accredited university in a computer related field preferred Preferred certifications include CompTIA A+ CompTIA Network+, or any relevant Microsoft certifications

Special Knowledge/Skills/Abilities:

Proficient in the support of computers, software, printers, and related peripherals Thorough understanding of networking concepts and capabilities Proficient understanding of how to manage user and computer objects in Active Directory, including organizational unit structure Excellent written and oral communication skills Ability to communicate and work well in a large diverse workforce Strong organizational skills with the ability to multitask

Experience:

Minimum of two (2) years of technical support experience required

Major Responsibilities and Duties:

Telephone and Technical Support Perform detailed phone support for any user requesting assistance with technology related issues while providing a high level of customer service. Assist, diagnose, and resolve technology problems relating to computers, laptops, software, peripherals, and related technologies. Provide detailed technical support for the Microsoft family of products; including Windows Operating Systems and Office 365. Provide basic network administration tasks such as user account resets, password resets, and print queue monitoring. Installation and setup of computers, software, peripherals, and other technology equipment. Provide technical support for other software and hardware as assigned by the Manager of Help Desk and Administrative Technical Support. Records and Reports Keep detailed technical support records in a district trouble-ticket call-tracking system. Compile, maintain, and file all reports, records, and other documents required. Other Follow district safety protocols and emergency procedures. Maintain an appropriate level of technology competence to meet the current and future needs of Alief. Implement alternative methods of instruction as needed. Perform other duties as assigned Supervisory Responsibilities None Evaluation Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluation of Professional Non-Supervisor Personnel.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Standard office equipment including computer and peripherals

Posture:

Standing, prolonged sitting, occasional kneeling/squatting, bending/stooping, pushing pulling, and twisting

Motion:

Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching; may also require climbing stairs and reaching over head

Lifting:

Regular moderate lifting and carrying (up to 44 pounds), may require occasional heavy lifting and carrying (45 pounds and over)

Environment:

May work prolonged or irregular hours; frequent district wide travel; all campuses are temperature controlled with hard surface floors

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. The full job description for this position is included within this job posting. By applying for this position, you are accepting the responsibilities and duties of this position as they are listed in the job description. Hiring administrators review applications, interview, and recommend for hire.

Calendar Days:

235

Pay Grade:

P02 2025-2026

Salary Range Min. $65,197 Mid. $76,947 Max. $88,699 (Based on previous experience) Salaries are determined by the number of completed and eligible years of service at an accredited school. Salary is based on 235 days. If working less than 235 days, the salary will be less.

Internal employees:

Set to your account to internal before applying at https://aisd.schoolspring.com/internaljobsettings

Position Type:

Full-Time

Salary:

$65,197 to $88,699 Salaried