Level 1 IT and Helpdesk Tech Houston, TX

Level 1 IT and Helpdesk Tech Houston, TX Griffin Technology Solutions, LLC Houston, TX Job Details Full-time $50,000 - $65,000 a year 4 hours ago Qualifications Google Workspace Phone answering Network troubleshooting Customer relationship building Azure Phone communication Customer service Laptop (troubleshooting support) Zoom Equipment troubleshooting Mid-level Client relationship development Windows Printer (troubleshooting support) Sonicwall Network setup Driver's License VoIP Computer hardware Customer support ticket management Associate's degree Server configuration 2 years Communication skills Active Directory management Microsoft 365 proficiency Client interaction via phone calls Full Job Description Description As an Griffin Technology Technician, you will be heavily focused on providing IT Services to our current and future clients. IT support is a commodity but AMAZING customer service is not! In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

What you will be doing:

Call handling and Client follow-up Remote IT helpdesk support Remote IT computer and laptop support Remote IT network support Onsite IT helpdesk support Onsite IT computer and laptop support Onsite IT network support Specific responsibilities include effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service-oriented IT professional, we encourage you to apply today!

PREFERRED QUALIFICATIONS

: Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11), Strong familiarity with Microsoft Servers lineup of products, Azure and Office 365, Working knowledge of RMM software and Unifi and Sonicwall, Direct experience with Azure O365 + Google GSuite, Vonage and Zoom VoIP phone systems, printer troubleshooting and network troubleshooting techniques

Knowledge and Skills Requirements:

2+ years of experience in an IT support and help desk role Technical associates degree or equivalent experience Reliable transportation and valid driver's license Strong attention to detail and communication skills Excellent customer service skills Experience troubleshooting computer hardware and networking issues Ability to multi-task and meet deadlines •Must live near Houston, TX•

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person