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POS Help desk support
Job
Retail Data Systems
Irving, TX (In Person)
$37,440 Salary, Full-Time
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Job Description
POS Help desk support Retail Data Systems - 2.7 Irving, TX Job Details Permanent | Full-time $17 - $19 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Flexible schedule Life insurance Qualifications Jira Customer communication Call center experience Windows Network management Computer hardware Customer relationship management (CRM) systems (technically supported) Problem-solving Remote access software Customer support ticket management Organizational skills IT Customer support Network infrastructure management Full Job Description Job Overview Join our dynamic team as a POS Help Desk Support specialist, where you'll be the frontline hero in ensuring seamless point-of-sale (POS) operations across our retail environments. Your energetic and proactive approach will help troubleshoot technical issues, support hardware and software systems, and deliver exceptional customer service to store teams and end-users. This paid position offers an exciting opportunity to develop your IT support skills while making a tangible impact on daily business operations. If you thrive in fast-paced settings, love solving technical challenges, and excel at communication, this role is perfect for you! Responsibilities Provide prompt and effective technical support for POS hardware and software systems, including troubleshooting issues related to peripherals, terminals, and network connectivity. Assist store staff with software troubleshooting, ensuring smooth transaction processing and system uptime. Manage computer hardware setups, configurations, and maintenance for POS stations, including desktops, laptops, tablets, and mobile devices. Support network infrastructure components such as LAN (Local Area Network), Wi-Fi (including Meraki), VPNs, firewalls, DNS, TCP/IP protocols, and switches to maintain reliable connectivity. Utilize IT management tools like CRM and remote access. Collaborate with network administration teams to resolve connectivity issues involving TCP/IP protocols or DNS configurations. Assist in maintaining security protocols by supporting firewall configurations and VPN access for remote troubleshooting. Document all support activities thoroughly in ticketing systems and communicate clearly with end-users to ensure resolution satisfaction. Qualifications Proven experience in technical support roles with a focus on POS systems or retail IT environments. Strong knowledge of computer hardware components and peripherals used in POS setups. Familiarity with operating systems including Windows Hands-on experience with network administration concepts such as LAN/WAN management, TCP/IP, DNS, VPNs, firewalls, and Cisco Meraki solutions. Proficiency with ticketing tools like CRM, Jira, or Zendesk Excellent communication skills with the ability to explain technical issues clearly to non-technical staff. Ability to analyze problems quickly and develop effective solutions under pressure. Knowledge of mobile device management (MDM) for supporting tablets or handheld POS devices is a plus. A proactive attitude with strong organizational skills to manage multiple priorities efficiently. Join us as a POS Help Desk Support professional where your technical expertise fuels operational excellence!