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Right Fax Consultant
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Tata Consultancy Services
Irving, TX (In Person)
$117,500 Salary, Full-Time
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Job Description
Right Fax Consultant Tata Consultancy Services - 3.9 Irving, TX Job Details $110,000 - $125,000 a year 10 hours ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Network troubleshooting IT user and group management Data permissions Printer (troubleshooting support) Fax machines Windows support Log analysis Full Job Description Must Have Technical/Functional Skills Experience with: o Windows Server and Windows OS administration o Active Directory (users, groups, permissions) General understanding of networking concepts such as IP, DNS, and TCP/IP. RightFax EFM (Enterprise Fax Manger) RightFax Fax Printer client and driver RightFax shared account Delegate management, and routing methods and associated file types. Ability to read logs and follow troubleshooting procedures. Exposure to OpenText RightFax, XMedius, or other fax/document systems. Experience supporting MFPs, printers, or scanning workflows. Basic familiarity with SQL Server concepts or troubleshooting. Roles & Responsibilities Platform Operations & Support Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability. Perform basic RightFax administrative tasks, including: o User and group management o Fax number assignments o Permissions and delegation changes Respond to incidents and service requests related to fax delivery, image routing, and client connectivity. Escalate complex issues to senior engineers with appropriate diagnostics and documentation. Incident & Troubleshooting Support Investigate common RightFax issues such as: o Failed or delayed fax transmissions o Client connectivity problems o Imaging or routing errors Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components. Assist with root cause analysis and post incident reviews. Change & Maintenance Activities Assist with patching, service restarts, and scheduled maintenance activities following established SOP's. Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments. Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks. User & Business Support Provide Tier 1-2 support for end users, including troubleshooting fax submissions from: o MFPs o Diem Email and SMTP o Folder drop workflows Communicate clearly with business users regarding fax issues, resolution status, and expected behavior. Work with application and infrastructure teams to troubleshoot integration related issues. Documentation & Process Adherence Follow established operational runbooks, escalation procedures, and change management processes. Maintain and update documentation for common issues, support procedures, and system configurations. Document incident findings and resolution steps for knowledge sharing and continuous improvement.