Support Engineer Team Lead

Job

KMS Lighthouse

Irving, TX (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

Support Engineer Team Lead KMS Lighthouse Irving, TX Job Details Full-time 17 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Managing technical support teams Team supervision Linux support Managing teams in a customer support role Tomcat Windows Managing clients in a customer support role Virtualization tools SaaS platforms Scripting Server virtualization Leading team collaboration initiatives SaaS (as product category for technical sales engineers) Apache Windows Server administration SaaS Linux administration NGINX Full Job Description KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management. The Support Team Lead will work closely with the Global Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients. The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.

Requirements:

5+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients Experience supporting a SaaS is required 2+ years of experience with Linux administration and scripting is required Knowledge of Tomcat, Apache, Jetty, and Nginx Must have prior experience working with Microsoft Azure or other Cloud Providers Knowledge of Windows administration Experience working with Virtualization systems (VMWare or other) Leadership skills and abilities are a must

Responsibilities:

Function as the primary technical team player and coach Responsible for leading the support team in day to day operations Providing a high level of troubleshooting for our major clients in North America and around the Globe Generate and provide reports to upper management Receiving tickets, screening them, distributing to specialized team members, and working on tickets Working closely with development teams and DevOps teams Troubleshooting incidents and system events; escalating to specialized teams when necessary Taking an active role in the customer lifecycle and business continuity events Interfacing with clients for live troubleshooting and/or technical calls

Benefits:

Medical, Dental, Vision 401K & 401K Match PTO & Sick Days 11 Paid Holidays