Information Technology / Support Specialist, G18, Youth Village

This position performs specialized duties in the management of the department's information technology systems. Maintains the department's information technology (IT) infrastructure/network. Maintains a variety of servers. Completes daily, weekly and monthly data backups. Maintains door, intercom and camera electronic controls. Maintains desktop and laptop computers. Installs, updates, troubleshoots and repairs a variety of software programs. Maintains video cameras and recording equipment. Maintains Voice over Internet Protocol (VoIP) phones. Installs, updates, troubleshoots and maintains computer and telephone hardware. Maintains printers and other peripherals. Maintains internet filtering software according to school district standards. Assists in the maintenance of surveillance hardware and software. Trains personnel in the use of computer hardware and software. Maintains department inventory; coordinates the disposal of salvage equipment. Performs any other duties as assigned. Knowledge, Skills, and Abilities Knowledge of county and departmental policies and procedures. Knowledge of information technologies best practices. Knowledge of network backup and recovery principles. Knowledge of server hardware and software support principles. Knowledge of wireless networking principles. Knowledge of network administration principles. Knowledge of video surveillance camera systems. Skill in decision-making and problem-solving. Skill in oral and written communication. Skill in troubleshooting, diagnosing, and correcting system issues. Skill in installing, maintaining, and repairing a variety of computer hardware and software systems. Ability to communicate orally and in writing in the English language and orally in the Spanish language. Must have a high school diploma or GED from an accredited institution. Must have 3 years of related experience. Complexity/Scope of Work The work consists of varied specialized duties. Frequent changes to information technology standards and practices contribute to the complexity of the position. The purpose of this position is to manage the department's IT systems. Successful performance contributes to the efficiency and effectiveness of department operations. Physical Demands/Work Environment Occasionally Ascending or descending ladders, stairs, scaffolding, ramps, or poles. Moving oneself in different positions to accomplish tasks in various environments, including tight and confined spaces. Operating machinery and/or power tools. Driving a County vehicle or a personal vehicle for County business. Working in small and/or enclosed spaces. Light work that includes carrying objects up to 20 pounds. Constantly Remaining in a stationary position, often standing or sitting for prolonged periods. Moving to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 5 pounds in all directions. Communicating with others to exchange information. Repeating motions that may include the use of wrists, hands, and/or fingers. Assessing the accuracy, neatness, and thoroughness of the work assigned. Sedentary work that primarily involves sitting/standing. Other Requirements/Information Must possess a valid and current Texas driver's license. Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR) and criminal background checks are required. This position is not covered under Civil Service; however, all other Webb County policies apply Valid Texas Driver's License•If the applicant holds an out-of-state license, a State of Texas Driver's License must be obtained prior to employment.