Desktop Support Technician

View More Jobs Desktop Support Technician Ramsey, MN, United States Trending Job Description Key Responsibilities:

Technical Support:

Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution.

Hardware Maintenance:

Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals.

Software Support:

Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates.

User Assistance:

Respond to support requests from end-users, providing timely and effective solutions to technical problems.

Incident Management:

Log and track support incidents using the company's ticketing system, ensurin all issues are resolved in a timely mannaer.

Training:

Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices.

Inventory Management:

Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment.

Documentation:

Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.

Collaboration:

Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies.

Qualifications:

Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

Experience:

1-3 years of experience in IT support or a similar role.

Technical Skills:

Proficiency in PC hardware troubleshooting and repair, software installation and configuration, and knowledge of Windows operating systems and Microsoft Office.

Certifications:

Relevant certifications such as CompTIA A+,

Microsoft Certified:

Modern Desktop Administrator Associate, or similar are a plus.

Problem-Solving:

Strong analytical and problem-solving skills.

Communication:

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Customer Service:

Strong customer service orientation with a focus on user satisfaction.

Teamwork:

Ability to work effectively in a team environment and collaborate with colleagues.

Adaptability:

Ability to adapt to changing technologies and learn new skills as required including support for industry specific software.

About Us HOYA Group :

Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA's divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and

LCD/OLED

devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care :

As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient's life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries. We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us. We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime. About the Team Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe. Apply Now Job Info Job Identification 2348 Job Category 11. Information Technology Posting Date 04/14/2026, 02:08 PM Locations 397 TX-121, Lewisville, TX, 75067, US Job Schedule Full time Legend Jobs at a location Group of locations © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 397 TX-121, Lewisville, TX, 75067, US Copy to Clipboard Similar Jobs Engineering Support and Product Validation Technician Lewisville, TX, United States Posted on 11/24/2025 Trending Supports engineering in multiple tasks to help with testing, collection of data, and overall process improvement.