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Insight Global

Service Desk Tier 3 Technician

Pay: Not specified

Posted: 1 week ago

Location: Lewisville, TX (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

Job Description

Serve as the Tier III escalation point for complex infrastructure, security, systems, and operational issues across the enterprise
Troubleshoot and resolve critical incidents affecting enterprise systems, connectivity, and end users
Act as the technical SME across IT operations, networking, security, cloud, and endpoint management
Support service desk and operations teams while partnering with leadership on major technical issues and initiatives
Drive operational excellence through documentation, process improvement, and automation opportunities We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

5+ years of experience in IT Operations, Service Operations, or Infrastructure Support
Proven experience as a Tier III support technician, serving as the escalation point for complex Tier I and Tier II incidents
Strong background in Security Operations, including incident response, threat investigation, vulnerability management, and security troubleshooting
Ability to troubleshoot and resolve complex enterprise-wide technical issues independently
Strong hands-on expertise across:
IT Operations & Service Operations
Network Infrastructure, Connectivity & Systems Administration
Security Operations (SecOps)
Cloud and Hybrid Infrastructure
Enterprise Monitoring, Incident Management, and Problem Management
AWS Administration experience
Experience participating in audits and compliance initiatives
Manufacturing industry experience
Experience leveraging AI and automation tools (Microsoft Copilot, ChatGPT, workflow automation tools) to improve operational efficiency
Advanced documentation and diagramming skills (Visio, knowledge bases, SOP creation)