Job Overview We are seeking a dynamic and proactive IT Support Specialist to join our team and drive excellence in technology support across our organization. In this role, you will be the first point of contact for technical issues, providing exceptional customer service while troubleshooting hardware, software, and network problems. Your expertise will ensure our IT infrastructure runs smoothly, empowering teams to operate efficiently and securely. This position offers an exciting opportunity to develop your skills in a fast-paced environment dedicated to innovation and continuous improvement. Duties Deliver prompt and effective technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity. Manage customer support tickets efficiently, documenting issues accurately and following up to ensure timely resolution. Troubleshoot computer hardware components including desktops, laptops, mobile devices, printers, and peripherals. Support and maintain computer networks by diagnosing connectivity issues involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and routers. Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) implementation, and password resets. Perform regular maintenance on Windows and macOS operating systems, including updates, security patches, and system optimizations. Collaborate with IT teams to support server environments including Windows Server and Linux platforms while ensuring system security and stability. Requirements Proven experience providing technical support in a help desk or desktop support environment. Strong knowledge of Microsoft Office applications and familiarity with help desk systems for ticket management. Solid understanding of computer networking fundamentals such as

TCP/IP, LAN/WAN

architecture, DNS, DHCP, VPNs, firewalls, and network troubleshooting techniques. Experience supporting Windows (including Windows 10/11), macOS operating systems, and mobile devices. Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively. Knowledge of Active Directory management along with experience supporting Microsoft Windows Server environments and Linux systems is highly desirable. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Strong analysis skills for diagnosing complex technical problems quickly and accurately. Join us as an IT Support Specialist where your technical expertise will make a real impact! We value energetic problem-solvers who thrive in collaborative environments and are eager to grow their careers in IT support. If you're passionate about technology and customer service excellence — this is the perfect role for you!

Pay:

From $22.00 per hour Expected hours: No more than 44.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person