Level 2

Technology Support Specialist Location:

Lubbock, TX Position Type:

Full-Time Compensation:

Starting Salary of $48,000 annually

Schedule:

Monday-Friday, 8-hour shift, rotating on-call schedule Join the Vector Choice Team Vector Choice is a growing Managed Services Provider (MSP) delivering IT support and technology solutions to businesses across multiple industries nationwide. We are looking for motivated, customer-focused Level 2 Technology Support Specialists who are passionate about technology and enjoy solving complex technical problems while building strong client relationships. This position is ideal for an experienced IT professional who can independently troubleshoot a wide variety of technical issues, support end users, and serve as an escalation point for Level 1 technicians. What You'll Do As a Level 2 Technology Support Specialist, you'll provide both remote and onsite support to our clients, helping maintain secure, efficient, and reliable technology environments. Key Responsibilities Provide advanced troubleshooting and support for Windows workstations, Microsoft 365 environments, printers, networking equipment, and end-user technologies Serve as an escalation point for Level 1 technicians Diagnose and resolve hardware, software, operating system, and connectivity issues Provide excellent customer service through phone, email, remote support, and onsite visits Document all work performed and maintain detailed ticket records Manage multiple service requests while meeting response and resolution goals Install, configure, and deploy computers, monitors, printers, and other peripheral devices Support Active Directory administration including user accounts, security groups, and permissions Perform workstation upgrades, software installations, and hardware replacements Assist with onboarding and offboarding employees Configure and support Microsoft 365 services Troubleshoot Windows Server environments and common server roles Assist with client technology projects and infrastructure upgrades Escalate complex issues to senior engineers when appropriate Participate in a rotating on-call schedule Travel to client locations as needed Required Qualifications Associate degree in Information Technology, Computer Science, or related field preferred Minimum of 3 years of technical support experience Strong customer service and communication skills Experience working within a ticketing system Ability to prioritize and manage multiple tasks in a fast-paced environment Strong documentation and organizational skills Ability to work independently with minimal supervision Valid driver's license and reliable transportation Minimum typing speed of 40 WPM Technical Experience Required Experience supporting and troubleshooting: Windows 10 and Windows 11 Microsoft Windows Server environments Active Directory DNS and DHCP Group Policy Microsoft 365 administration User account management Desktop and laptop hardware Printers, scanners, and peripheral devices Enterprise networking fundamentals, including switching and routing Remote support tools Hardware deployment and workstation setup Preferred Qualifications Candidates with one or more of the following certifications or skills are strongly encouraged to apply: CompTIA A+ CompTIA Network+ Microsoft Certifications CCNA or CCNP Azure Administration VMware Experience PowerShell Scripting Cisco Meraki Experience Backup and Disaster Recovery Solutions Managed Services Provider (MSP) Experience Email security and spam filtering solutions What Makes You Successful We're looking for professionals who: Take ownership of issues from start to finish Remain calm under pressure Communicate clearly with technical and non-technical users Thrive in a fast-paced environment Enjoy learning new technologies Demonstrate professionalism and accountability Consistently deliver exceptional customer service Why Vector Choice? Starting salary of $48,000 annually Opportunities for career advancement Exposure to a wide variety of technologies and industries Supportive, team-oriented culture Ongoing technical and professional development Work with a growing and respected MSP If you're looking to build your IT career with a company that values technical excellence, customer service, and professional growth, we'd love to meet you. Apply today and join the Vector Choice team.

Pay:

From $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person