A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Associate Help Desk Specialist inSync Staffing - 4.0 Manvel, TX Job Details Temp-to-hire $35 - $40 an hour 7 hours ago Benefits Mileage reimbursement Health savings account Health insurance Dental insurance Flexible spending account Vision insurance Life insurance Qualifications Customer communication Wireless networking Laptop (troubleshooting support) Windows Printer (troubleshooting support) High school diploma or GED Computer hardware Driving WAN Desktop administration Peripheral hardware support Mobile devices
Full Job Description IT Field Support Technician III Location:
Columbus, IN (Travel Required)
Pay:
$35.00-$40.00/hour (W-2) ,
DOE Job Type:
Contract-to-Hire We're looking for an experienced IT Field Support Technician III to support a leading midstream oil & gas company. This role provides hands-on IT support for field locations throughout the Columbus, IN region and requires frequent travel to remote sites. Responsibilities Serve as the primary IT support contact for assigned locations Install, configure, and troubleshoot Windows 11 desktops, laptops, printers, and peripherals Provide Tier II desktop and field support for hardware, software, networking, and mobile devices Support LAN/WAN, wireless connectivity, and business applications Install and maintain HP LaserJet and Konica Minolta printers Manage support tickets, document resolutions, and maintain IT asset inventory Assist with hardware/software deployments, upgrades, and IT infrastructure projects Provide end-user training and exceptional customer support Participate in after-hours support when needed Qualifications High school diploma or GED required Must be authorized to work permanently in the U.S. (No sponsorship) 2+ years of desktop or field IT support experience Strong knowledge of: Windows 11 PC hardware and peripherals LAN/WAN and wireless networking Mobile device support (iOS/Android) IT ticketing systems (BMC Remedy preferred) Experience supporting HP LaserJet and Konica Minolta printers Excellent troubleshooting, communication, and customer service skills Oil & gas industry experience is a plus Bachelor's degree and CompTIA A+, Network+, MCP, or similar certifications are preferred Travel Requirements Up to 80% travel Daily travel within approximately a 200-mile radius of Columbus, IN Occasional overnight travel Reliable personal vehicle required (mileage reimbursed) Clean driving record required Physical Requirements Ability to lift up to 50 lbs. Why Join Us? $35-$40/hour W-2 Strong contract-to-hire opportunity Mileage reimbursement Work with a leading energy company Opportunity to support a wide range of IT technologies in a dynamic field environment
Benefits :
Health, Dental & Vision Insurance is available. Health savings account, Flexible spending accounts, Life insurance etc. are also available. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant. #IND0726
