Job Summary Department:

US Customs Location:

On-site Job Type:

Full-Time About the

Role:

We are seeking a hybrid professional with a strong analytical mindset to fill a strategic position within our team. This role is responsible for managing data analytics while simultaneously providing direct operational and technical IT support to the US Customs department. We are not looking for a software developer, but rather a professional capable of interpreting complex data, resolving day-to-day IT issues, and leveraging Artificial Intelligence (specifically Claude) to optimize workflows.

Key Responsibilities:

Data Analysis & Processing:

Collect, clean, structure, and analyze databases to generate actionable reports, metrics, and dashboards for decision-making.

IT & Technical Support:

Provide dedicated IT support to the US Customs department, including systems management, troubleshooting, software configuration, and internal user assistance. AI Implementation (Claude): Actively utilize Anthropic's Claude to automate data analysis, summarize information, draft technical documentation, and streamline daily operational tasks.

Reporting:

Transform raw data into clear, digestible insights for management, identifying operational trends and areas for improvement.

Requirements & Qualifications:

Analytical Experience:

Proficiency in data analysis tools - Advanced Excel Microsoft Excel -pivot tables, VLOOKUP, Power Query, financial modeling, SQL, Power BI, Tableau, SAP or similar.

IT Knowledge:

Solid understanding of operating systems, basic networking, software management, and tier-1 technical support (Help Desk).

AI Proficiency:

Proven experience using Claude for productivity tasks, data structuring, logical analysis, and technical writing.

Soft Skills:

Strong problem-solving abilities, highly organized, detail-oriented, and capable of multitasking seamlessly between data analysis and technical support.

Note:

Software development or coding from scratch is not required, but logical reasoning for database management and IT troubleshooting is essential.

Benefits:

Health insurance

Work Location:

In person