Overview:

Act as the first contact point to diagnose, troubleshoot, and fix IT issues via phone, email, or remote access.

Skills and Experience:

Technical Skills:

Basic knowledge of Windows and Mac operating systems, networks, and hardware setup.

Soft Skills:

Strong communication to explain hard concepts in simple terms, plus patience and empathy.

User Support:

Answer incoming support requests and guide users through simple problem-solving steps.

Ticket Management:

Log problems, track issues, and update statuses using help desk software.

System Setup:

Install, configure, and update operating systems, software, and hardware.

Escalation:

Send complex or unresolved technical issues to senior IT teams.

Documentation:

Write clear records of solutions and maintain user guides

Benefits:

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package. Weekly pay $5 prescription drugs $5 doctor's visit copays Free teledoctor service Free counseling services Life insurance included Vision insurance included Dental insurance included Vacation and holiday pay Scholarship Opportunities 401(k) retirement plan Free legal services Our unbeatable employee discount program so we can hold a spot for you. We can't wait to talk to you! --Your Ōnin team