MIDLAND INDEPENDENT SCHOOL DISTRICT

\nDistrict Admin. Bldg. - Midland, Texas This job is also posted in Midland Independent School District\nJob Details\n

Job ID:

5892303\n

Application Deadline:

Posted until filled\n

Posted:

Aug 18, 2026 5:00 AM (UTC)\n

Starting Date:

Immediately\nJob Description\n

POSITION

Help Desk Technician\n

Exempt Status:

Non-Exempt No. of Days According to district approved calendar\n

Department Information:

\nTechnology\n

Reports To:

\nTechnology Support Coordinator\n

Supervises:

\nNone\n

Education:

\nHigh school diploma or GED\n

Experience:

\n5 years of work experience in technical support position\n

POSITION FUNCTION/PURPOSE

\nProvide a single point of contact for all district staff to resolve problems relating to computer and\ncommunications-related services. Responsible for phone support, technology issue evaluation,\nand distribution of technology-related work orders.\n

Major Responsibilities and Duties:

\nTelephone Support\n1. Receive phone calls and work cooperatively to assist end-users to resolve problems and use\nsoftware and hardware. Communicate with software and hardware vendors to resolve end-user\nproblems.\nTechnical Support\n2. Process technology-related work orders and assign priority to work orders.\n3. Analyze and identify trends in issue reporting and devise preventative solutions.\n4. Remote into devices to assist end users with technical issues.\nRecords and Reports\n5. Maintain phone log records and use data to identify areas for improvement including training and\nmaintenance support.\n6. Track all software materials and licenses, performing routine inventories and filing.\n7. Compile, maintain, and file reports, records, and other documents as required.\nOther\n8. Comply with policies established by federal and state law, State Board of Education rule, and local\nboard policy.\n9. Follow district safety protocols and emergency procedures.\n

Supervisory Responsibilities:

\nMay be responsible for on-site leadership of computer technicians.\n

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Hand tools and test instruments for electronic repairs and cable installations;\npersonal computers and peripherals; will need to use personal vehicle; may be required to use personalcell phone.\n

Posture:

Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting\n

Motion:

Repetitive hand motion; frequent keyboarding and use of mouse; regular walking,\ngrasping/squeezing, wrist flexion/extension, reaching\n

Lifting:

Moderate lifting and carrying (up to 44 pounds)\n

Environment:

Occasional prolonged and irregular hours; occasional district-wide travel\n

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress\n

Revision Date:

08/05/2026\nThe above statements are intended to describe the general nature and level of work being performed by\npeople assigned to this job. They are not intended to be an exhaustive description of all work\nrequirements and responsibilities. Additionally, the minimum level of education noted as a requirement\ncould be supplemented by commensurate experience and/or certification(s) as determined by the hiring\nmanager.\n

Position Type:

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