Technology Desktop Support

Technology Desktop Support Royal Independent School District IT/Technology - Pattison, Texas This job is also posted in Royal Independent School District Job Details

Job ID:

5773454

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

To Be Determined Job Description 226 Days

Primary Purpose:

Provide technical support to district staff and students by installing, maintaining, troubleshooting, and repairing desktop computers, laptops, printers, classroom technology, software, and other technology equipment. Ensure technology systems and devices are operating effectively to support instruction, district operations, and campus needs. Qualifications

Education/Certification:

High school diploma or GED required Associate's degree, technical certification, or related coursework preferred CompTIA A+, Network+, Google, Microsoft, or related technology certification preferred Valid Texas driver's license preferred

Special Knowledge/Skills:

Knowledge of computer hardware, software, operating systems, and peripheral equipment Ability to troubleshoot technology issues in a timely and professional manner Knowledge of Windows, ChromeOS, Google Workspace, Microsoft Office, printers, projectors, and classroom technology Ability to install and configure computers, laptops, printers, and software applications Ability to communicate effectively with staff, students, vendors, and administrators Ability to manage multiple work orders and prioritize tasks Ability to maintain accurate records and inventory Strong customer service, organization, and problem-solving skills

Experience:

One year of experience providing technology support preferred Experience in a school district or educational setting preferred Major Responsibilities and Duties Technical Support Provide first-level desktop support to district staff and students for hardware, software, network, printer, and classroom technology issues. Troubleshoot, diagnose, and resolve technology problems in classrooms, offices, labs, and district work areas. Install, configure, update, and maintain desktop computers, laptops, Chromebooks, printers, scanners, projectors, interactive boards, phones, and other technology equipment. Assist users with login issues, password resets, email access, software applications, and basic account support. Support instructional technology tools and devices used by teachers and students. Respond to assigned technology work orders in a timely manner and document completed work. Escalate complex technical issues to the appropriate technology staff when needed. Equipment, Software, and Inventory Prepare, deploy, move, and replace technology equipment as needed across the district. Install and update approved district software, applications, and operating systems. Assist with maintaining accurate inventory records for district technology equipment. Assist with device check-in, check-out, labeling, tagging, and surplus processes. Maintain technology equipment in a clean, safe, and working condition. Network and Systems Support Assist with basic network troubleshooting, including connectivity issues, wireless access, cabling, and classroom network drops. Support district printing systems and assist with printer/copier troubleshooting as needed. Assist with technology setup for meetings, presentations, testing, professional development, and district events. Follow district procedures for cybersecurity, data privacy, device management, and acceptable use. Customer Service and Communication Provide courteous, professional, and timely support to all district users. Communicate clearly with staff regarding technology issues, timelines, and resolutions. Train or assist staff and students on basic use of district technology systems and equipment as needed. Maintain confidentiality of student, staff, and district information. Other Duties Comply with district policies, procedures, and technology department guidelines. Follow safety protocols and emergency procedures. Participate in staff development and required training to improve job performance. Perform other duties as assigned.

Supervisory Responsibilities:

None.

Equipment Used:

Desktop computers, laptops, Chromebooks, tablets, printers, scanners, projectors, interactive boards, phones, networking equipment, hand tools, diagnostic tools, mobile devices, and standard office equipment. Working Conditions

Mental Demands:

Maintain emotional control under stress. Work with frequent interruptions. Communicate effectively with staff, students, administrators, vendors, and the public. Prioritize multiple requests and meet deadlines.

Physical Demands/Environmental Factors:

Frequent standing, walking, bending, stooping, kneeling, reaching, climbing, pushing, pulling, and lifting. Frequent use of hands for keyboarding, wiring, repairs, and equipment setup. Occasional lifting and carrying of technology equipment up to 50 pounds. Districtwide travel required. May work prolonged or irregular hours as needed.

Position Type:

Full-Time

Salary:

$50,624 to $72,103 Per Year Job Requirements At least 1 year(s) of relevant experience preferred. Citizenship, residency or work visa required