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MyCHN

Help Desk Analyst I

Pay: Not specified

Posted: 07/13/2026

Location: Pearland, TX (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,736 / year median in Texas

+4% projected growth

Explore Career

Job Description

Help Desk Analyst I MyCHN - 2.8 Pearland, TX Job Details Full-time 23 hours ago Qualifications Communication skills Entry level Full Job Description Join MyCHN as a Help Desk Analyst I At MyCHN (My Community Health Network) , we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care. Why You'll Love Working Here Mission-driven, community-focused organization Supportive, team-based culture Opportunities for career growth and development The chance to make a real impact in underserved communities What You'll Do & Bring As a Help Desk Analyst I , you'll serve as a key technology resource for patients and staff, troubleshooting technical issues and supporting MyCHN's patient-focused technology platforms.

Key Responsibilities:

Provide customer support and technical assistance for patients and employees Troubleshoot computers, printers, tablets, cellular devices, and Bluetooth health devices Support patient-facing technology including patient portals, mobile applications, and remote monitoring tools Assist users with email and software-related issues Document, track, and resolve help desk tickets in a timely manner Install, update, and maintain software and supported applications Assist with device updates, patches, and system maintenance Maintain technology asset inventory and reporting Support ongoing technology initiatives and other IT-related duties as assigned

What You Bring:

Strong customer service and communication skills Knowledge of basic computer hardware, software, and operating systems Understanding of security best practices, including updates and antivirus management Ability to troubleshoot and resolve technical issues effectively Strong attention to detail and documentation skills Ability to prioritize tasks and manage multiple requests simultaneously Ability to learn and utilize ticket-based help desk systems Collaborative mindset with a commitment to continuous improvement

Preferred:

A+ or Network+ Certification Experience supporting Windows, iOS, and Android devices Healthcare industry experience Ready to Make a Difference? Join a compassionate, fast-paced team where your technical expertise helps connect patients and providers through innovative technology. Apply today and grow your career with MyCHN.