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Pittsburg Independent School District

IT Help Desk Technician

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,736 / year median in Texas

+4% projected growth

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Job Description

IT Help Desk Technician Pittsburg Independent School District Technology - Pittsburg, Texas This job is also posted in Esc Region 8 Consortium Job Board, and Pittsburg Independent School District Job Details
Job ID:
5834630
Application Deadline:
Posted until filled
Posted:
Yesterday
Starting Date:
Immediately Job Description
Primary Purpose:
Provide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders.
Qualifications:
Education/Certification:
High school diploma or
GED Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications Knowledge of various operating systems Knowledge of software used to develop spreadsheets, databases, and do word processing Ability to detect and resolve technical or technology-related problems Excellent organizational, communication, and interpersonal skills For questions please contact the IT Director at nmorrison@pittsburgisd.net.
Position Type:
Full-Time Job Requirements High School/Trade School degree preferred. Citizenship, residency or work visa required