We offer:

\nCareer Development\nCompetitive Compensation and Benefits\nPay Transparency\n

Global Opportunities Learn More Here:

Logistics and Supply Chain Careers at Dematic Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training. The base pay range for this role is estimated to be$ 66,400.00 to $99,600.00annually at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What you Will Do in

This Role:

\nProvide technical support to customers via phone, email, and chat.\nDiagnose and troubleshoot software issues\nCollaborate with the development team to resolve complex issues\nDocument and track customer issues and problems.\nAssist in the creation of support documentation and knowledge base articles.\nConduct training sessions for customers on software usage.\nTravel approximately 5% of the time to different customer locations and Dematic locations in the United States\nParticipate in an on-call rotation during non-business hours

What We Are Looking For:

Bachelor's Degree (Computer Science, Software Engineering, or related field)\nProven experience in software support or a similar role\nStrong problem solving skills and attention to detail.\nExcellent communication skills, both written and verbal.\nExperience with Oracle / MS SQL databases\nExperience with Windows operatingsystems

Preferred Skills:

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