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IBM Maximo Consultant
Career Insights for Help Desk Technician / Analyst
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Based on Texas data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,736 / year median in Texas
+4% projected growth
Job Description
Must Have Skills IBM Maximo SQL Java Nice to have skills Maximo Mobile BIRT Reports Complete job description Provide L2L3 support for Maximo issues via ServiceNow, JIRA, or Remedy. Troubleshoot and resolve incidents within SLA escalate critical issues. Perform RCA on recurring issues and implement permanent fixes. Develop and customize Maximo apps, workflows, scripts, and escalations. Configure Maximo objects apps, attributes, relationships, domains. Develop Java classes and MBO Set extensions for business rules. Build and maintain integrations using MIF object structures, services. Write SQL queries to pull from database.